Role & responsibilities
Supporting the following Finacle 10.x Application modules
o Branch Operations
o CASA, TD, Loans, Trade Finance and Locker
o Alternate Delivery Channels
SWIFT
Clearing
Utility Payments
Financial Inclusion Related
o Product Fatal error analysis.
o Review the Application logs
Execute Processes and Procedure as defined.
Monitoring Application Services and availability
Logging call with Service Providers internal or external and follow-up to closure
Track and escalate the call to DL / Service Providers, if the problem requires their assistance to resolve the call.
Update assigned calls regularly
Executing the Application Maintenance activity as per defined checklist.
Mandatory Certificate-
ITIL 4 Foundation
Preferred candidate profile
Working experience of Finacle version 10.X Menu/ Options, Business Logic of banks, handling calls, managing EOD/ BOD operations of bank
Working Experience of Core Banking Solutions, banking technical support
Experience of Troubleshooting and Resolution of issues observed/reported on day-to-day basis
Working experience in Service Desk and handling of IT Service Management (as per ITIL standards)

Keyskills: L1 Support IITL Finacle Finacle 10.2.x application Support Core Banking Solution Core Banking Technical Support Banking Application
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