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Finacle L1 Support @ DXC Technology

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 Finacle L1 Support

Job Description

Role & responsibilities

Supporting the following Finacle 10.x Application modules
o Branch Operations
o CASA, TD, Loans, Trade Finance and Locker
o Alternate Delivery Channels
SWIFT
Clearing
Utility Payments
Financial Inclusion Related
o Product Fatal error analysis.
o Review the Application logs
Execute Processes and Procedure as defined.
Monitoring Application Services and availability
Logging call with Service Providers internal or external and follow-up to closure
Track and escalate the call to DL / Service Providers, if the problem requires their assistance to resolve the call.
Update assigned calls regularly
Executing the Application Maintenance activity as per defined checklist.


Mandatory Certificate-
ITIL 4 Foundation


Preferred candidate profile


Working experience of Finacle version 10.X Menu/ Options, Business Logic of banks, handling calls, managing EOD/ BOD operations of bank
Working Experience of Core Banking Solutions, banking technical support
Experience of Troubleshooting and Resolution of issues observed/reported on day-to-day basis
Working experience in Service Desk and handling of IT Service Management (as per ITIL standards)

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: IT & Information Security
Role Category: IT Support
Role: IT Support - Other
Employement Type: Full time

Contact Details:

Company: DXC Technology
Location(s): Mumbai

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Keyskills:   L1 Support IITL Finacle Finacle 10.2.x application Support Core Banking Solution Core Banking Technical Support Banking Application

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DXC Technology

DXC.technology DXC is the world¢¢s leading independent, end- to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology is a $25 billi...