Microsoft 365 Digital Skills Trainer
- Fulcrum Digital
- 5 - 10 years
- Pune
- 6 days ago
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Job Description
We are seeking a Microsoft 365 Digital Skills Trainer with strong experience in Higher or Further Education environments to deliver practical, application-focused training to staff, students, and researchers.
This role is ideal for professionals who have hands-on experience training users on Microsoft 365 applications, research tools, and digital productivity platforms, and who can translate complex technical concepts into accessible learning experiences.
This is not a corporate L&D or generic instructional design role. We are specifically looking for a Microsoft 365 subject matter expert with training delivery experience in an academic setting.
Key Responsibilities:
Microsoft 365 Training & Support
- Deliver hands-on training(ILT, vILT, workshops, one-to-one) on:
- Microsoft Word, Excel, Outlook.
- Microsoft Teams & SharePoint Online
- OneDrive, Planner
- Microsoft Copilot (where applicable)
- Support staff and researchers in adopting Microsoft 365 tools effectively for teaching, collaboration, research, and administration.
- Develop practical use-casebased training tailored to academic workflows.
Digital Skills Development (Academic Context)
- Identify digital skills gaps across faculties and departments.
- Design and deliver training for students and postgraduate researchers to support:
- Study and research productivity
- Digital collaboration
- Academic data handling and reporting
- Provide guidance on research and analytical tools such as:
- SPSS
- NVivo
- Power BI (desirable)
Content Creation & VLE Management
- Develop accessible digital learning materials (written guides, videos, screencasts).
- Create and maintain content within the Universitys Virtual Learning Environment (e.g., Moodle, Blackboard, or equivalent).
- Ensure all content aligns with accessibility standards (WCAG).
Governance, Reporting & Compliance
- Act as lead for externally validated qualifications (e.g., BCS) where required.
- Maintain accurate records of training attendance, outcomes, and feedback.
- Generate reports and analytics to measure impact and engagement.
- Ensure training materials remain current with system updates and CLS software changes.
Stakeholder Engagement
- Collaborate with academic staff, IT teams, and library services to coordinate training delivery.
- Represent the Digital Skills Team at university engagement events.
- Contribute to digital transformation initiatives across the institution.
Essential Experience
- 5+ years of experience delivering Microsoft 365 training (Word, Excel, Teams, SharePoint, OneDrive, Outlook).
- Experience training users in a Higher or Further Education environment.
- Experience onboarding users to enterprise-level systems.
- Strong workshop facilitation skills (group, one-to-one, online & in-person).
- Experience creating accessible digital learning resources (guides, videos, tutorials).
Desirable Experience
- Experience with research software (SPSS, NVivo, Power BI).
- Knowledge of Virtual Learning Environments (Moodle, Blackboard, Canvas).
- Awareness of IT Service Management practices (ITIL).
- Experience supporting digital literacy initiatives.
- Exposure to Microsoft Copilot adoption training.
Skills & Attributes
- Strong Microsoft 365 application expertise.
- Excellent communication and presentation skills.
- Ability to explain technical concepts to non-technical audiences.
- Proactive learner of emerging technologies.
- Ability to maintain confidential and auditable records.
- Strong stakeholder management skills.
This Role Is Not Suitable For
- Pure Instructional Designers without Microsoft 365 training experience.
- Corporate soft-skills trainers.
- L&D professionals without hands-on M365 expertise.
- Candidates without Higher Education exposure.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Teaching & TrainingRole Category: Corporate TrainingRole: Technical TrainerEmployement Type: ContractContact Details:
Company: Fulcrum DigitalLocation(s): Pune
Keyskills: Microsoft 365 Virtual Training Word Power Bi Outlook IT Training NVivo Workshops Copilot Office 365 Microsoft Application Trainer Digital Skills Trainer ILT Applications Trainer VILT Excel Corporate Trainer Microsoft Technical Training SPSS Sharepoint Technical Trainer
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