Team Lead, Support Services
- NTT DATA
- 0 - 3 years
- Mumbai
- 18 days ago
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Job Description
Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion its a place where you can grow, belong and thrive.
The Team Lead, Support Services is an entry level management role responsible for ensuring the delivery of support services to clients.This role is responsible for ensuring the efficient operation, optimization, and continuous improvement of less complex support services.The Team Lead, Support Services manages and deploys targeted support services programs to help accelerate sales, client engagement and service delivery and collaborates with cross-functional teams, fostering client relationships, and driving service excellence to meet or exceed client expectations.
Core Responsibilities
Hardware Deployment: Install, configure, and decommission servers, storage devices, and network equipment (switches, routers, firewalls).
Maintenance & Repair: Replace failed hardware components, including motherboards, CPUs, RAM, HDDs/SSDs, and Power Supply Units (PSUs).
Cabling Infrastructure: Manage copper and fiber optic cabling, including routing, labeling, and testing connectivity
Incident Management: Respond to automated ticketing systems to resolve hardware alerts within defined Service Level Agreements (SLAs).
Inventory Management: Track spare parts, manage RMA (Return Merchandise Authorization) processes, and update Asset Management Databases (AMDB).Required Skills & Qualifications
Technical Skills
Hardware Knowledge: Understanding of server architecture.
Networking Basics: Familiarity with the OSI Model, TCP/IP, and basic switch configuration. Tools: Proficiency with hand tools, server lifts, and diagnostic software.
Physical Requirements
Ability to lift and move equipment weighing up to 20 kg
Comfort working in high-noise environments (server aisles) and standing/walking for long shifts.
Key Performance Indicators (KPIs)
Mean Time to Repair (MTTR): How quickly hardware failures are resolved.
Ticket Accuracy: Ensuring all tickets are managed and updated accurately Safety Compliance: Strict adherence to EHS Environment, Health and Safety Protocols
Academic Qualifications and Certifications:
- Bachelor's degree or equivalent in Information Technology or Computing or a related field.
- Relevant certifications such as - HPE Proliant servers, 3PAR, Primera, Alletra, Simplicity, MSA Storage; Dell PowerEdge servers, Unity, PowerStore; VMware Certified Associate VCTA-DVC; Dell Information Storage; Associate - DCA-ISM; Veeam Backup and Recovery and or Veritas Netbackup; Azure Fundamentals.
Workplace type:
On-site WorkingAbout NTT DATA
NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the worlds leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.
Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
Third parties fraudulently posing as NTT DATA recruiters
NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiterswhether in writing or by phonein order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an @nttdata.com email address. If you suspect any fraudulent activity, please contact us.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: Voice / BlendedRole: Technical Support - Voice / BlendedEmployement Type: Full timeContact Details:
Company: NTT DATALocation(s): Mumbai
Keyskills: tcp server software channel sales ip business development lifts corporate sales sales marketing sales management client relationship management technical support performance b2b sales strategic account management team leading key account management osi model key
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