Support Manager
- DXC Technology
- 8 - 13 years
- Mumbai
- 6 days ago
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Job Description
Years of Experience
8+ years of relevant work experience in industry, with a minimum of 1+ years in a similar role in Banking
Key Responsibilities
- Good understanding of Banking Functional Requirements Specifications and
Software Requirements Specifications.
- Banking experience in handling of core banking solution and development of solutions.
- Assist in support management tasks, ensuring deliverables are met, and contributing to SLA management
- Analyse and interpret data to inform solution design and client engagement strategies.
- Collaborate with the team to design innovative, effective, and customized solutions that address clients' technology challenges.
- Support building and maintaining client relationships, understanding their requirements, and contributing to solution delivery.
- Conduct in-depth analysis, translate data into insights, and contribute to solution recommendations. Data fetching from internal system, staging and concatenating
- Work closely with cross-functional teams to ensure seamless systems uptime and resolve issue in a timely manner.
- Carry out the advance level of troubleshooting on Linux OS and windows application
- Responsible for the uptime of the various client projects being managed / monitored.
- Ensure that tickets raised per shift are closed as per SLA & if not escalate per escalation
Basic Qualifications:
Bachelor's degree in engineering or Btech in a relevant field or equivalent combination of education and experience
- Typically, 8+ years of relevant work experience in industry, with a minimum of 1+ years in a similar role in consulting
Proven experience:
Proficiency in consulting with some demonstrated skills
- Proficiencies: Basic understanding of Banking systems & Methologies such as LOS, LMS and CRM and industry trends
- A continuous learner that stays abreast with industry knowledge and technology Other
Required Qualifications & Skills
BE, BTECH, ITIL- added advantage,
Relevant Experience
1+ year of experience in Banking
Primary Skill/Must to have
Window system, Linux , Incident Management, Service delivery Management & SQL Experience
Secondary Skills
ETL, DB
Domain specific expertise
Banking, LOS, LMS & CRM
Certification
ITIL
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: ConsultingRole Category: IT ConsultingRole: IT Consulting - OtherEmployement Type: Full timeContact Details:
Company: DXC TechnologyLocation(s): Mumbai
Keyskills: Linux Window system Incident Management Service Delivery ETL Db SQL
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DXC Technology
DXC Technology (NYSE: DXC) helps global companies run their mission-critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. The worlds largest com
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