Support Manager
- DXC Technology
- 8 - 13 years
- Mumbai
- 2 months ago
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Job Description
Years of Experience
8+ years of relevant work experience in industry, with a minimum of 1+ years in a similar role in Banking
Key Responsibilities
- Good understanding of Banking Functional Requirements Specifications and
Software Requirements Specifications.
- Banking experience in handling of core banking solution and development of solutions.
- Assist in support management tasks, ensuring deliverables are met, and contributing to SLA management
- Analyse and interpret data to inform solution design and client engagement strategies.
- Collaborate with the team to design innovative, effective, and customized solutions that address clients' technology challenges.
- Support building and maintaining client relationships, understanding their requirements, and contributing to solution delivery.
- Conduct in-depth analysis, translate data into insights, and contribute to solution recommendations. Data fetching from internal system, staging and concatenating
- Work closely with cross-functional teams to ensure seamless systems uptime and resolve issue in a timely manner.
- Carry out the advance level of troubleshooting on Linux OS and windows application
- Responsible for the uptime of the various client projects being managed / monitored.
- Ensure that tickets raised per shift are closed as per SLA & if not escalate per escalation
Basic Qualifications:
Bachelor's degree in engineering or Btech in a relevant field or equivalent combination of education and experience
- Typically, 8+ years of relevant work experience in industry, with a minimum of 1+ years in a similar role in consulting
Proven experience:
Proficiency in consulting with some demonstrated skills
- Proficiencies: Basic understanding of Banking systems & Methologies such as LOS, LMS and CRM and industry trends
- A continuous learner that stays abreast with industry knowledge and technology Other
Required Qualifications & Skills
BE, BTECH, ITIL- added advantage,
Relevant Experience
1+ year of experience in Banking
Primary Skill/Must to have
Window system, Linux , Incident Management, Service delivery Management & SQL Experience
Secondary Skills
ETL, DB
Domain specific expertise
Banking, LOS, LMS & CRM
Certification
ITIL
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: ConsultingRole Category: IT ConsultingRole: IT Consulting - OtherEmployement Type: Full timeContact Details:
Company: DXC TechnologyLocation(s): Mumbai
Keyskills: Linux Window system Incident Management Service Delivery ETL Db SQL
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DXC.technology DXC is the world¢¢s leading independent, end- to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology is a $25 billi...
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