Service Desk Trainer (Part-Time / Freelance)
- Edubridge Learning
- 2 - 7 years
- Noida, Gurugram
- 3 days ago
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Job Description
EduBridge is hiring for Part Time Trainers - Gurgaon/ Chennai /Bangalore / Kolkata
Location: EduBridge Learning Center (travel to nearby colleges as required)
Mode: In Person (6 days working with fixed Sunday off)
Engagement Type: Part-Time / Hourly Basis
Remuneration: 600 800 per hour (based on experience and session scope)
Job Description:
We are hiring a Service Desk Trainer to train students for entry-level IT Service Desk roles. This role involves delivering classroom training and preparing candidates with technical and communication skills required for IT support jobs.
To Train the Students and NOT THE EMPLOYEES
Key Responsibilities:
- Deliver training on IT Service Desk and Technical Support.
- Train on ticketing tools, Windows troubleshooting, Active Directory, MS Office, and basic networking.
- Cover ITIL basics (Incident, Problem, Change Management).
- Conduct mock calls, practical sessions, and interview preparation.
Requirements:
- Minimum 2+ years of hands-on experience in IT Service Desk / Technical Support (mandatory).
- Knowledge of ticketing tools (ServiceNow / Remedy or similar).
- Understanding of SLA and ITIL processes.
- Strong communication and presentation skills.
Center Address
Gurgaon - Mehrauli. Road, Gurugram Haryana -
Bangalore - Jayanagar
Kolkata - Bidhannagar
Chennai - Tambaram
If Interested, share your resume Wa*********r@ed***********a.in
Job Classification
Industry: Education / TrainingFunctional Area / Department: Teaching & TrainingRole Category: Teaching & Training - OtherRole: Teaching & Training - OtherEmployement Type: Full timeContact Details:
Company: Edubridge LearningLocation(s): Noida, Gurugram
Keyskills: Service Desk IT Helpdesk L1 Support L1 IT Support Troubleshooting Helpdesk Desktop Support IT Service Desk Help Desk Operations Technical Helpdesk Ticketing Tools Technical Support
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Edubridge Learning
Were partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a committed team working with over 6,000 clients across North America, Europe, and Asia-Pacific. As an industry leader in IT recruitment and services, we work with pr...
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