International Voice Process - US Support
- IntouchCX
- 1 - 6 years
- Bengaluru
- 15 hours ago
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Job Description
Dear Candidate,
Greetings from IntouchCX!
We are thrilled to share an exciting experience in our International Voice Process. If youre ready to take the next big step in your career, we are looking for immediate joiners like YOU!
- Role: International Voice Process
Location: Electronic City Phase 1, Bangalore
Shift: US Night Shifts
Schedule: 5 Days a Week | 2 Rotational Week-Offs
Roles and Responsibilities:
- The role of the Customer Service Associate (CSA) - Voice, will be responsible for:
- Having daily interactions with the customer to handle issues from end to end via call
- Going the extra mile to engage customers in solving issues and ensuring satisfaction
- Quickly and effectively building rapport with customers while diagnosing and resolving issues
- Providing white glove service and having the ability to provide an overall excellent customer experience
- Managing customer expectations regarding estimated response times
- An obligation to deliver exceptional customer service
- Receive inbound calls to gather and verify required information and do utmost within their power to solve customer problems
- Have excellent judgment skills to be able to properly evaluate situations and immediately by providing effective solutions
- Ability to learn new skills and quickly absorb and interpret new information, products, and features from the perspective of the customer
- Actively listen to the customer, and show empathy and patience
- Provide information to the client and place appropriate notes in system indicating exactly what action was taken or needs to be taken
- Ensure policies and procedures are followed on all calls
- Maintain thorough knowledge of systems so that information can be researched and proper information is given to customer
- Learn and retain a thorough working knowledge of all existing and new process and procedures
- Achieve assigned Key Performance Indicators e.g. Call Handle Time, Quality, CSAT & DSAT
- Attend Team Meetings/additional training sessions as scheduled
- Performs other duties as assigned
- What We Offer:
Salary up to 30,000/month (with a decent hike)
6,000 Monthly Performance Incentives
Total CTC: 4.98 LPA
Two-Way Free Cabs
Free Meals during shifts
Comprehensive Health Insurance
PF & Statutory Benefits for your future security
- Interview Process:
HR Round
Operational Round with Management
- Important Note:
- This is an International Voice Process role.
- Immediate Joiners Only Fast-track your career now!
For quick response, reach out at: 8147091***
Email: sh**********a@in******x.com
Dont miss this chance to work with global exposure. Apply now and lets grow together at IntouchCX
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Voice / BlendedRole: Non Tech Support - Voice / BlendedEmployement Type: Full timeContact Details:
Company: IntouchCXLocation(s): Bengaluru
Keyskills: Customer Service International Voice Us Voice Process International Calling International BPO Blended Process International Call Center Semi Voice Us Calling US Process Inbound Voice Process Customer Support Bpo Voice AR Calling International Voice Process
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