Test Center Administrator
- Pearson
- 1 - 2 years
- Noida, Gurugram
- 9 hours ago
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Job Description
Overview
We are the world's leading learning company with employees in more than 80 countries helping people of all ages to make measurable progress in their lives.
We are the global leader in computer-based testing for information technology, academic, government and professional testing programs around the world. We provide a full suite of services from test development to datamanagement &delivers exams through theworldsmost comprehensive and secure network of test centers in more than 175 countries.
TheCapacity Planning functionsits in the Operations department of our company. Itis responsible formanaging 3rd partyevents process includingcreating schedule dataandenteringintothe testing system. Itis also responsible to ensure thatall client & candidate expectations are met.
The role will act as an advisor to the3rd partypartners offering strategic capacity planning advice with the goal of increasing utilization & volume of testing to the benefit of our company & the3rd partypartners.
Key Responsibilities:
- Above average attention to detail.
- Influential and persuasive communication skills.
- Effective time management and priority setting skills.
- Excellent planning and multi-tasking skills.
- Strong creativity andcomplexproblem solvingskills.
- Strong commitment to task and priorities.
- Working knowledge of Microsoft Office Suite, especially MicrosoftExcel.
- Analytical skills with the ability to research and extract information.
- Highly influential with excellent conflict management skills.
- The ability to work to stretching targets and deadlines.
- A demonstrated ability to communicate clearly and concisely with both oral and written forms.
- Ability tooperatewithin the team concept effectively and foster a unified team spirit along with the ability to work alone.
- Be apprised of technologies and tools available.
- Continual professional development.
Key Activities:
80% Capacity Management
- Assistwith annual and ongoing client event planning process. Perform associated client data analysis.
Identifysites to deliver events. - Foster relationships with test delivery partnersin order tobuild long term mutually beneficial improvements.
- Search out areas to focus the teams experience and knowledge with a view to making the most impact.
- Provide guidance topartners toassistthem to increaseefficiencyand throughput.
- Manage test centerschedules and blocks to ensure events are processed correctly.
- Create andmaintaindocumentationof all team tools and processes.
- Assistwith the development and continuous improvement of the event testing systems and processes.
- Participate inlong & short termevent planning,schedulingand blocking projects.
10%Data Analysis & Reporting Management
- Work with Program Managers todeterminethe needs of clients for reports andassistthem in providing information ordeterminerequirements for any enhancements.
- Coordinate team projects for client and site analysis. Provide Program Managers and Regional TestCenterManagers with summary of information and status or communicate changes.
- Determineand adjust testing center schedules forevents and communicate with partners.
10% Other duties as assigned
Essential Experience & Qualifications:
- Multi-tasking.
- Working knowledge of Microsoft Excel, and similar software packages and tools.
- Attention to detail.
- Organized.
- Above-average written and oral skills.
- Influence and persuasion communication.
- Awareness to quality and accuracy.
- Commitment.
- Independent worker.
- Self-starter.
- Planning, prioritizing and goal setting.
- Teamworkingskills.
- Ability to problem-solve andutilizeanalytical & critical thinking.
Desirable Experience & Qualifications:
- Thorough knowledge & demonstrable understanding of theend to endcapacitymanagement & planningprocess in a test center environment.
Job Classification
Industry: Education / TrainingFunctional Area / Department: Teaching & TrainingRole Category: Administration & StaffRole: Administration & Staff - OtherEmployement Type: Full timeContact Details:
Company: PearsonLocation(s): Noida, Gurugram
Keyskills: Examination Soft Services Office Administration Time Management Coordination Documentation Schedule Management Test Management Facility Administration MS Office Test Preparation Stakeholder Management
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