Associate Cloud Service Manager
- Opentext
- 5 - 10 years
- Bengaluru
- 22 days ago
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Job Description
Your Impact:OpenText is a world leader in Information Management, helping companies securely capture, govern and exchange information on a global scale. OpenText solves digital business challenges for customers, ranging from small and mid-sized businesses to the largest and most complex organizations in the world. That is high tech without the drama.
We are looking for a customer-centric Customer Success Manager with experience in Supply Chain or Core SaaS platforms or EDI integrations. The ideal candidate will drive customer adoption, retention, and long-term value realization while acting as a trusted advisor to key accounts.
What the role offers:
- Manage the complete customer lifecycle from onboarding to renewal.
- Drive product adoption, usage, and customer satisfaction.
- Serve as the primary point of contact for strategic accounts.
- Support and manage EDI implementations, integrations, and issue resolution.
- Collaborate with Sales, Product, and Support teams to address customer needs.
- Identify upsell and cross-sell opportunities.
- Monitor customer health metrics and proactively mitigate churn risks.
What you need to succeed:
- MBA or B.Tech degree.
- 5+ years of experience in Customer Success, Account Management, or related roles.
- Experience in Supply Chain domain/Core SaaS products / EDI processes/integrations.
- Strong stakeholder management and communication skills.
- Analytical mindset with strong problem-solving abilities.
Job Classification
Industry: Software ProductFunctional Area / Department: Engineering - Software & QARole Category: Software DevelopmentRole: Practice Manager / HeadEmployement Type: Full timeContact Details:
Company: OpentextLocation(s): Bengaluru
Keyskills: cloud Upsell Customer Success Saas Ai Customer Satisfaction Hr Digital Transformation Edi Supply Chain Onboarding Communication Skills Sales Account Management Information Management Issue Resolution Stakeholder Management
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