Associate Cloud Service Manager
- Opentext
- 5 - 10 years
- Bengaluru
- 11 hours ago
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Job Description
Your Impact:OpenText is a world leader in Information Management, helping companies securely capture, govern and exchange information on a global scale. OpenText solves digital business challenges for customers, ranging from small and mid-sized businesses to the largest and most complex organizations in the world. That is high tech without the drama.
We are looking for a customer-centric Customer Success Manager with experience in Supply Chain or Core SaaS platforms or EDI integrations. The ideal candidate will drive customer adoption, retention, and long-term value realization while acting as a trusted advisor to key accounts.
What the role offers:
- Manage the complete customer lifecycle from onboarding to renewal.
- Drive product adoption, usage, and customer satisfaction.
- Serve as the primary point of contact for strategic accounts.
- Support and manage EDI implementations, integrations, and issue resolution.
- Collaborate with Sales, Product, and Support teams to address customer needs.
- Identify upsell and cross-sell opportunities.
- Monitor customer health metrics and proactively mitigate churn risks.
What you need to succeed:
- MBA or B.Tech degree.
- 5+ years of experience in Customer Success, Account Management, or related roles.
- Experience in Supply Chain domain/Core SaaS products / EDI processes/integrations.
- Strong stakeholder management and communication skills.
- Analytical mindset with strong problem-solving abilities.
Job Classification
Industry: Software ProductFunctional Area / Department: Engineering - Software & QARole Category: Software DevelopmentRole: Practice Manager / HeadEmployement Type: Full timeContact Details:
Company: OpentextLocation(s): Bengaluru
Keyskills: cloud Upsell Customer Success Saas Ai Customer Satisfaction Hr Digital Transformation Edi Supply Chain Onboarding Communication Skills Sales Account Management Information Management Issue Resolution Stakeholder Management
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Open Textâ„¢ is the world's largest independent provider of Enterprise Content Management software. The Company's solutions manage information for all types of business, compliance and industry requirements in the world's largest companies, government agencies and professional service firms. Ope...
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