Megha Walkin Drive For International Voice Support
- IntouchCX
- 1 - 6 years
- Hyderabad
- 13 hours ago
- Email to a friend
- Report this job
Job Description
Job Summary:
We are hiring International Voice Process professionals to handle inbound/outbound phone calls from international customers and deliver excellent customer service. You will be responsible for understanding customer queries, resolving issues, and ensuring high customer satisfaction.
Key Responsibilities:
Handle international inbound & outbound calls professionally.
Assist customers with queries, complaints and product/service information.
Maintain call logs and update CRM systems accurately.
Achieve quality & performance targets (AHT, CSAT).
Maintain customer satisfaction goals and follow process guidelines
.
Qualifications & Skills:
Any Graduate / 12th Pass (as required).
Excellent English communication skills (verbal & written).
Basic computer and typing skills.
Willingness to work night shifts / rotational shifts.
Good listening, problem-solving & customer handling skills.
What We Offer:
Competitive salary
2 way Cab facility
On-the-job training & career growth opportunities.
5-day work week with rotational offs
Walk-in Details:
Date: 11th March 20
Time: 11:30AM
How to Apply:
Interested candidates can share the resume on OR Walkin
8660530***
di************r@in******x.com
Location: Mindspace B16Mindspace 5th Floor, Backside of Inorbit Mall (https://maps.app.goo.gl/9UXo44Qvz2tLKv4N8)
Write HR Divya on Top of the resume
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer Success, Service & Operations - OtherRole: Customer Success, Service & Operations - OtherEmployement Type: Walk-insContact Details:
Company: IntouchCXLocation(s): Hyderabad
Keyskills: Customer Support Customer Service International Voice Process US Process Communication Skills Customer Care Customer Satisfaction Customer Retention International Process Customer Handling International BPO International Calling
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IntouchCX
IntouchCX is a global customer care and technology company. With over 20 years of experience, 18,000+ team members, and campuses around the globe, were obsessed with providing remarkable customer experiences for the worlds most innovative brands.
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