PE Hiring
- Cognizant
- 0 years
- Hyderabad
- 2 months ago
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Job Description
SOA -Process Executive /L1- Job Description
Sales Operations Agent / Customer Service Representative
Minimum Experience: Fresher
Skills: Excellent Communication
Education: Graduation
Job Responsibilities:
Respond to sales rep via cases by providing & suggesting relevant customer company and agency hierarchies. Make need based changes in assignment; resolving roll-up and pod assignment problems. Consulting on other issues related to assignment and company/agency hierarchies.
Customer Service Representative Job Duties:
- Respond to internal customers by answering relevant company roll-up questions; suggesting company names as per Chief Compliance and other policies making live changes in tool if required/requested- only on receiving confirmation from sales rep
- Resolve sales rep problems/requests by clarifying the sales reps complaint/request; determining the cause of the request; selecting and explaining the best solution to solve the request; expediting correction or adjustment; following up to ensure resolution.
- Respond to all cases with in the stipulated TAT
- Ensure sales rep satisfaction
SOA Representative Skills and Qualifications:
Customer Service
Strong English writing skills
Clear Communication skills
GCS Process & tool Knowledge
Effective Research skills
Eye for detail in identifying hierarchy levels
Quality Focus
Problem Solving
Documentation Skills
Empathy
Resolving Conflict
Analyzing Information
Time management
Process & policy oriented
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: OtherRole Category: OtherRole: OtherEmployement Type: FreshersContact Details:
Company: CognizantLocation(s): Hyderabad
Keyskills: Excellent Communication Skills
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