IT Infrastructure Manager
- Sunquest Information
- 3 - 8 years
- Bengaluru
- 5 days ago
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Job Description
Clinisys AI Philosophy:Building an AI first organisation is central to Clinisys purpose and the impact we deliver. As a global provider of intelligent diagnostic informatics solutions, we build AI enabled, cloud based platforms to enhance diagnostic workflows across healthcare, life sciences, and public health. By applying intelligent technology thoughtfully and responsibly, we help laboratories and testing environments operate more effectively, generate meaningful insights at scale, and ultimately support healthier and safer communities. Operating across more than 30 countries, Clinisys expects all colleagues regardless of role or function to work confidently with AI enabled tools, apply digital and analytical thinking, and continuously adapt as technologies evolve, must drive an AI first sense of purpose and urgency.
Essential Functions Team & Operational Leadership-
Lead and manage a Level 3 IT engineering team, setting clear goals and expectations.
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Develop and execute short-term operational plans aligned with departmental objectives.
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Promote a culture of accountability, continuous improvement, and shared success.
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Managing the IT Infrastructure staff by recruiting and training employees, communicating job expectations and monitoring performance.
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Ensure IT infrastructure uptime and handle escalation tickets with due diligence.
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Managing the day-to-day operational and Projects tasks within the IT Infrastructure team.
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Provide assistance in bringing up the annual IT budget and ensuring cost effectiveness
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Coordinating technology installations, upgrades and maintenance.
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Evaluating technology risks to develop a disaster recovery plan and backup procedures.
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Demonstrating a deep technical and strategic understanding of the IT Services and Operations.
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Apply and enforce ITIL practices across incident, problem, and change management
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Collaborate with the Service Delivery Manager to align service processes and improvements
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Drive performance against KPIs related to ticket management, SLA adherence, and service quality
Communicate effectively with internal stakeholders, including senior leaders, to align priorities and expectations.
Foster a team-oriented environment that values transparency, respect, and proactive support.
Adapt communication and working styles to align with global organization culture.
Continuous ImprovementIdentify and implement improvements to systems, processes, and team workflows.
Analyze service data to identify trends, root causes, and opportunities for optimization.
Skills & CompetenciesStrong technical knowledge on Datacenter Infrastructure and ITIL-based service management.
Excellent leadership, communication, and interpersonal skills.
Ability to manage multiple priorities and lead a team in a dynamic environment.
Proven knowledge and experience of delivering technical support services
Strong analytical and problem-solving skills.
Cultural awareness and adaptability to work within a global organizational structure.
Required Experience & EducationBachelor s degree in computer science, Information Systems, or a related field.
Minimum of 7 years of experience in IT Infrastructure, with at least 3 years in a leadership role.
Experience with hybrid environments including on-premises and cloud services
Hands-on experience with a Physical ServerStorage Infrastructure, Virtualization preferably VMWare and Networking.
Preferred ExperienceExperience working in a global or matrixed organization.
Familiarity with automation and monitoring tools.
CertificationsITIL Foundation certification (required)
Any Technical Certification is bonus
Supervisory ResponsibilitiesYes. Direct supervision of system & network engineersadministrator within the IT Infrastructure team.
Physical RequirementsWork is performed in a normal office setting with minimal exposure to health or safety hazards. Prolonged periods of sitting at a desk and working on a computer.
Travel may be required.
Moderate lifting/carrying 15-44 lbs. with assistance; use of fingers; walking/standing 2-6 hours
Job Classification
Industry: Software ProductFunctional Area / Department: IT & Information SecurityRole Category: IT Infrastructure ServicesRole: IT Infrastructure Services - OtherEmployement Type: Full timeContact Details:
Company: Sunquest InformationLocation(s): Bengaluru
Keyskills: IT services Service management Change management Automation Networking Analytical Healthcare Life sciences Service quality Technical support
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Sunquest Information
Sunquest Information Systems Inc. provides diagnostic informatics solutions to laboratories worldwide. Since 1979, Sunquest has helped laboratories and healthcare organizations enhance efficiency, improve patient care, and optimize financial results. Our capabilities include multi-site, multi-discip...
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