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Executive - Account Receivable @ Teleperformance (TP)

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Teleperformance (TP)  Executive - Account Receivable

Job Description

  • General Customer Service includes post-sale technical and/or non-technical customer service and support across multiple sub-families for business and/or end-consumer customers including: Remote Customer Service: Providing customer service and support via phone, online chat, or text including:
  • Call center-based customer support in response to a high volume of low complexity inquiries
  • Customer issues analysis and resolution (typically performed in an office environment) in response to a lower volume of higher complexity inquiries Distribution Center Customer Service: Performed in a distribution center, product returns/repair center, or field walk-in customer service facility including:
  • Acting as liaison between customers, production and distribution departments related to specific customer orders
  • Providing technical and non-technical customer support in a walk-in service center Incumbents matching to this specialization are not compensated based on achievement of sales targets.
  • Positions on this level applies subject matter knowledge and understands the specific needs or requirements of specific problems and applies skills/knowledge thereafter.
  • Specialized schooling or previous practical experience likely to be required. Understands and demonstrates the need to deliver to time, cost and quality and proactively adjusts for changing requirements.
  • Ensures that the work within own field of expertise complies with the relevant professional discipline.

Job Classification

Industry: BPM / BPO
Functional Area / Department: Finance & Accounting
Role Category: Accounting & Taxation
Role: Accounts Receivable Executive
Employement Type: Walk-ins

Contact Details:

Company: Teleperformance (TP)
Location(s): Chennai

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Keyskills:   account receivable customer service call center sales targets sales customer support

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Teleperformance (TP)

Teleperformance SE is a French multinational business process outsourcing company founded in 1978 with headquarters in France. It provides services for debt collection, telemarketing, customer relationship management, content moderation, and communication.