Hiring Subject matter expert
- Cognizant
- 3 - 6 years
- Coimbatore
- 23 hours ago
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Job Description
Roles and Responsibilities
- Design and deliver training programs for corporate clients on soft skills, voice & accent, and process training.
- Conduct needs analysis to identify client requirements and develop customized training solutions.
- Develop and maintain relationships with clients to understand their business objectives and provide tailored services.
- Collaborate with subject matter experts to create engaging learning materials and content.
- Evaluate the effectiveness of training programs through feedback mechanisms.
Desired Candidate Profile
- 3-6 years of experience in BPO/Call Centre industry or related field.
- Strong knowledge of Soft Skills Training, Voice & Accent Training, Process Training, and Corporate Training methodologies.
- Excellent communication skills (verbal and written) with ability to articulate complex concepts simply.
- Ability to work independently as well as part of a team environment.
- Flexible to work in night shifts and work from office
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: OperationsRole: Subject Matter ExpertEmployement Type: Full timeContact Details:
Company: CognizantLocation(s): Coimbatore
Keyskills: trainer process trainer Communication Skills Soft Skills Process Training Soft Skills Training VNA Corporate Training voice and accent
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