Hiring Subject matter expert -QA @ Cognizant

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Hiring Subject matter expert -QA

Cognizant
3 - 6 years
Chennai
2 months ago
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Job Description

Roles and Responsibilities

Design and deliver training programs for corporate clients on soft skills, voice & accent, and process training.
Conduct needs analysis to identify client requirements and develop customized training solutions.
Develop and maintain relationships with clients to understand their business objectives and provide tailored services.
Collaborate with subject matter experts to create engaging learning materials and content.
Evaluate the effectiveness of training programs through feedback mechanisms.

Desired Candidate Profile

3-6 years of experience in BPO/Call Centre industry or related field.
Strong knowledge of Soft Skills Training, Voice & Accent Training, Process Training, and Corporate Training methodologies.
Excellent communication skills (verbal and written) with ability to articulate complex concepts simply.
Ability to work independently as well as part of a team environment.
Flexible to work in night shifts and work from office

Job Classification

Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Non Voice
Role: Non Tech Support - Non Voice
Employement Type: Full time

Contact Details:

Company: Cognizant
Location(s): Chennai

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Keyskills: trainer process trainer Communication Skills Soft Skills Process Training Soft Skills Training VNA Corporate Training voice and accent

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Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

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Hiring Subject matter expert -QA @ Cognizant

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