Application Consultant-ServiceNow @ IBM

As an Application Consultant for ServiceNow, you will provide configuration and maintenance support for software product implementation, possessing expertise in both business and technical skills related to specific ServiceNow modules, as well as service management and ITIL processes. You will lead the team in building a ServiceNow strategy based on value vs. effort, preparing cost-benefit models, and contributing to solution design through effort estimation and costing. Your primary responsibilities will include:

Implement ServiceNow Solutions: Design and configure ServiceNow modules to meet client requirements, ensuring alignment with ITIL processes and service management best practices. This includes tailoring solutions to budget guidelines and negotiating with clients to ensure successful implementation.

Develop Cost-Benefit Models: Prepare detailed cost-benefit models to inform solution design and effort estimation, considering factors such as value vs. effort and project timelines.

Lead Team Strategy: Lead the team in developing a ServiceNow strategy, guiding the development of solutions and ensuring adherence to project timelines and budget guidelines.

Maintain Technical Expertise: Stay up-to-date with various web technologies, such as XML, HTML, and Web Services, as well as technical components like LDAP, VPN, and SSL, to ensure expertise in both business and technical skills.

Deliver Solution Designs: Contribute to solution design through effort estimation and costing, ensuring that solutions meet client requirements and align with ITIL processes and service management best practices.

Required education

Bachelor's Degree

Preferred education

Master's Degree

Required technical and professional expertise

Preferred technical and professional experience

Years of Experience:
6-8 yrs