Customer Support Associate / Executive @ Concentrix

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Customer Support Associate / Executive

Concentrix
1 - 2 years
Pune
15 hours ago
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Job Description

Key Responsibilities:

Handle customer interactions via Voice and Chat channels effectively.
Provide timely and accurate resolutions to international clients.
Maintain quality standards and high Customer Satisfaction (CSAT) scores.
Ensure accurate documentation of all interactions in the CRM.

Preferred candidate profile

Candidate Profile:

Excellent verbal and written English communication skills.
Under Grad/Grad.( Must be 12th pass)
Comfortable working in a 24/7 rotational shift environment.
Prior experience in an international voice or blended process is required.
Ability to multitask between chat and calling interfaces.

Job Classification

Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Voice / Blended
Role: Non Tech Support - Voice / Blended
Employement Type: Full time

Contact Details:

Company: Concentrix
Location(s): Pune

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Keyskills: International BPO Blended Process BPO Customer Service International Call Center Voice Process Inbound International Chat Process Chat Process US Process CSE Customer Care Voice Customer Handling

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₹ 4-4.5 Lacs P.A

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Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

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Concentrix

Customer Support Associate / Executive @ Concentrix

Home > Voice / Blended