Sr. FinOps Analyst - AR, Global Account Receivables
- Amazon
- 3 - 5 years
- Mumbai
- 2 days ago
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Job Description
- As part of our commitment to your development, you will also gain exposure in cross-functional and process improvement projects, and your core responsibilities will include following:
- Ensure timely closure of payments with high degree of accuracy
- Respond to customer queries through call and/or email
- Research unapplied payments and work with customer (email/call) to identify the root cause and resolve open issues on account
- Work with internal teams to drive process improvements and resolve escalations and discrepancies on customer account
- Provide growth ideas for process standardization and automation through JDI/Kaizen projects
- Perform QC and conduct refresher trainings with the team on best practice sharing
- Perform complex reconciliations on customer accounts
- Highlight and address issues with the technical teams related to the discrepancies with the ERP system
Job requirements
- Excellent written and verbal communication skills with strong customer service focus
- Ability to prioritize, multi-task and work with minimal supervision
- Drive for continuous learning and self-development
Analytical and Presentation Skills
- Flexibility to change as per the changing requirements of the business
- Minimum 4-5 years experience in O2C domain, preferably cash application and/or collection for US
- Advanced knowledge of Excel including working with pivot & formulas
- Flexible to work in late evening/night shifts (US calling)
- Bachelors degree in accounting and commerce (B. Com)
- Knowledge of Excel at an advanced level
- Experience with Microsoft Office products and applications - 3+ years of finance operations/shared services, accounts payable, account receivable (collections) or general ledger experience
Job Classification
Industry: InternetFunctional Area / Department: Finance & AccountingRole Category: Finance & Accounting - OtherRole: Finance & Accounting - OtherEmployement Type: FreshersContact Details:
Company: AmazonLocation(s): Mumbai
Keyskills: Automation Kaizen Dispute resolution Process improvement Analytical collections process Reconciliation Financial operations Customer service Accounts receivable
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