Associate Analyst- Complaint admisitration
- Wipro
- 0 - 2 years
- Mumbai
- 5 hours ago
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Job Description
We are hirirng for Complaint Administration
Shifts- UK shifts
Transport: One way cab
Location- Ghansoli- Navi Mumbai
Work Mode- 5 Days from office
Role & responsibilities
- Customer Communication & Service Excellence
Deliver highquality customer service through written and verbal channels, ensuring all customer queries, emails, and digital complaints are addressed promptly, accurately, and professionally. - Complaint & Case Management
Log, manage, and resolve complaints within internal systems (e.g., Respond), fully supporting customers throughout their complaint journey and escalating complex cases where necessary. - Regulatory & Data Compliance
Process DSARs, credit amendments, and customer data updates within regulatory and business timeframes while ensuring accuracy, data integrity, and adherence to FCA, Data Protection, AML and company policies. - Credit File & Administrative Support
Update Credit Reference Agency records, provide administrative support across the Group Complaints Department, and complete outbound telephony tasks to assist customers and internal teams. - Continuous Improvement & Collaboration
Maintain uptodate knowledge of products and regulations, support colleagues, recommend process improvements, and promote fair customer outcomes in all activities.
Skill required:-
- Previous experience in admin/customer service correspondence support role
Good IT skills specifically Excel
Good communication and interpersonal skills, both written and verbal
Passion to deliver exceptional service and add value
Good planning, organisation and time management skills
Good problem-solving skills
Strong teamwork ethic
Self-motivated and enthusiastic and able to deliver quality work in a high-pressure environment
Able to follow procedures and work within a regulated environment.
If interested, please share your resume on the below email,
ra**************i@wi**o.com
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Non VoiceRole: Email SupportEmployement Type: Full timeContact Details:
Company: WiproLocation(s): Mumbai+ View Contact
Keyskills: Grievance Handling Customer Complaints Complaint Handling Handling Customer Queries Customer Escalation Escalations Grievance Redressal Customer Queries
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