Customer support -Us voice(chat +mail+calls)- Fresher Can apply -25k
- Trigent Software,
- 0 years
- Mumbai
- 2 days ago
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Job Description
Greetings from Trigent
Call for more info :7892759***
Na*********G@tr****t.com
International Voice
25k CTC
Night shift
Work from office
Vikroli Location
Both the way cab free
5 days work
JD-
This role is a Voice-Heavy Blended Support Process. While you will handle chats and emails as well, the majority of the work involves phone-based (inbound/outbound) customer and employee interactions. Please apply only if you are fully comfortable with calling responsibilities. Role Overview Provide assistance in resolving customer and employee problems, incidents, issues, requests, and queries through a combination of calls, chats, and emails, with a strong emphasis on voice support. Coordinate with support teams to ensure timely and effective issue resolution. Key Responsibilities Handle majority voice interactions (calls) along with supporting chat and email channels as needed. Log and document incidents accurately; ensure timely follow-up, tracking, escalation, and closure. Collaborate with cross-functional support teams to resolve requests efficiently. Maintain a customer-centric approach focusing on live communication (primarily calls). Qualifications Excellent verbal and written communication skills in English (strong speaking ability is mandatory). Good interpersonal skills with a customer-first mindset. Detail-oriented with strong organizational and multitasking skills. Analytical and logical problem-solving skills. Prior experience in customer or employee support (voice or blended) is an advantage. Work Requirements 100% Work from Office Night Shifts Only | Shift Hours: 9.5 Hours Must be comfortable working in a voice-heavy blended (Calls + Chat + Email) process environment
Regards
Nagarathna G
Job Classification
Industry: Analytics / KPO / ResearchFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer SuccessRole: Customer Success AssociateEmployement Type: ContractContact Details:
Company: Trigent Software,Location(s): Mumbai
Keyskills: Fresher CSBE ICSE BHM fresher BSC fresher Communication Skills Fluent English Excellent Communication In English BBA fresher Mba Marketing Bbm Bcom fresher
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Trigent Software,
About Trigent: Trigent is a leading provider of IT services and solutions, headquartered in Boston, USA, with development centers in India. We are committed to delivering high-quality software solutions and services to our clients across the globe. Our expertise spans a wide range of industries, an...
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