Inside sales / Upselling / Telecom Process / Customer Care / Technical
- Fortune 500
- 1 - 6 years
- Bengaluru
- 13 days ago
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Job Description
Job Title: Inside Sales & Customer Support Executive
Job Summary
We are looking for a motivated and customer-focused Inside Sales & Customer Support Executive responsible for handling customer inquiries, generating sales opportunities, maintaining client relationships, and ensuring excellent customer service throughout the sales cycle.
Key Responsibilities
Inside Sales
- Identify and generate new sales opportunities through calls, emails, and online channels.
- Follow up on leads and convert inquiries into customers.
- Explain products/services and recommend suitable solutions.
- Prepare and share quotations, proposals, and product information.
- Maintain regular communication with prospective and existing clients.
- Achieve monthly and quarterly sales targets.
- Update customer interactions in CRM systems.
Customer Support
- Handle customer queries via phone, email, chat, or support portals.
- Resolve customer complaints efficiently and professionally.
- Provide product/service guidance and after-sales support.
- Coordinate with internal teams for issue resolution.
- Ensure high customer satisfaction and retention.
- Maintain accurate records of customer interactions.
Required Skills & Qualifications
- Bachelors degree in Business, Marketing, or related field (preferred).
- 1 to 6 years of experience in Inside Sales / Customer Support / Tele-sales.
- Excellent verbal and written communication skills.
- Strong negotiation and interpersonal skills.
- Customer-oriented mindset with problem-solving ability.
- Familiarity with CRM tools and MS Office.
- Ability to multitask and work in a target-driven environment.
Preferred Skills
- Experience in B2B/B2C sales environment.
- Knowledge of sales funnels and customer lifecycle.
- Strong follow-up and relationship management skills.
Key Competencies
- Communication Skills
- Sales & Persuasion
- Customer Handling
- Time Management
- Conflict Resolution
- Team Collaboration
Work Location
Bangalore
Employment Type
Full-time
Salary : 6.5 Lakhs
Contact Point : Aditya : 8884777*** / 9986024***
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer SuccessRole: Customer Success AssociateEmployement Type: Full timeContact Details:
Company: Fortune 500 companiesLocation(s): Bengaluru
Keyskills: Client Success Customer Satisfaction Retention Client Satisfaction Client Retention Upsell Customer Focus Client Relation Customer Engagement Client Support Customer Experience Client Servicing Customer Retention Client Engagement Senior Stakeholder Management
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