Chat / Email Support / Semi voice / Banking / Non voice / Verification
- Fortune 500
- 1 - 6 years
- Bengaluru
- 21 days ago
- Email to a friend
- Report this job
Job Description
Job Title: Chat & Email Support Executive Banking Process
Department:
Customer Support / Banking Operations
Location: Bangalore
Job Summary:
We are looking for a dedicated and customer-focused Chat & Email Support Executive to handle customer queries related to banking products and services. The candidate will provide prompt, accurate, and professional assistance via chat and email while ensuring high levels of customer satisfaction and compliance with banking policies.
Key Responsibilities:
- Handle customer queries related to:
- Account information
- Debit/Credit cards
- Online banking
- Loans & EMI details
- Transaction disputes
- Respond to customer inquiries via live chat and email in a timely and professional manner.
- Maintain high-quality customer service standards.
- Ensure data confidentiality and compliance with banking regulations.
- Escalate complex issues to relevant departments when required.
- Meet daily productivity and quality targets (AHT, CSAT, SLA).
- Document all interactions accurately in the CRM system.
Required Skills:
- Excellent written communication skills (Grammar & Typing speed 30+ WPM preferred).
- Strong problem-solving and analytical skills.
- Basic knowledge of banking products and financial services.
- Ability to multitask and manage multiple chats simultaneously.
- Customer-centric attitude with patience and professionalism.
- Familiarity with CRM tools and MS Office.
Eligibility Criteria:
- Graduate in any discipline (B.Com / BBA / Finance preferred).
- 03 years of experience in customer support (Banking/BPO preferred).
- Freshers with excellent communication skills can apply.
Work Schedule:
- Rotational shifts
- 5/6 days working
Salary & Benefits:
- Competitive salary package.
- Performance incentives.
- Health insurance and other benefits as per company policy.
- Career growth opportunities in banking operations.
Contact Point : Manisha / Kavya : 9513900*** / 7996772*** / 88847779611
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Operations SupportRole: Operations Support - OtherEmployement Type: FreshersContact Details:
Company: Fortune 500 companiesLocation(s): Bengaluru
Keyskills: Email Support Semi Voice Chat Support Non Voice Bpo Non Voice Typing Speed Non Voice Process International Non Voice Backend Operations International Chat Process Email Process Chat Process Backend Process Document Verification Background Verification
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