Technology Specialist
- Amdocs
- 4 - 9 years
- Pune
- 2 months ago
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Job Description
In one sentence
The Technology Specialist is responsible for implementing a holistic observability platform that enables full-stack visibility, real-time insights, and predictive intelligence across the Amdocs ecosystem. This role plays a pivotal part in the AIOps transformation, driving unified telemetry, data correlation, and integration with automation workflows.The candidate must have hands-on experience with AIOps-centric observability solutions and deep expertise in both infrastructure and application performance monitoring.
What will your job look like?
- Deploy observability pipelines to support logs, metrics, traces, events, synthetic monitoring, and real-user monitoring (RUM) across hybrid infrastructure:
- Datadog / Dynatrace / SolarWinds (full-stack monitoring and AIOps analytics)
- Grafana stack (infrastructure monitoring, log aggregation)
- Operations Bridge Manager, Sitescope
- Enable event correlation and noise reduction mechanisms by integrating telemetry streams into ServiceNow Event Management or other manager-of-managers platforms.
- Support deployment of AIOps features such as automatic root cause analysis, predictive alerting, and intelligent incident triage.
- Define and implement dashboards, KPIs, and SLOs/SLIs in tools like Grafana, Datadog, or Dynatrace.
- Develop custom scripts and automation using PowerShell, Python, or Terraform.
- Collaborate with the ServiceNow Architect to ensure observability data feeds align with CMDB and service models.
All you need is...
- 68 years of experience in observability platform, enterprise monitoring and AIOps platform architecture.
- Proven experience in observability transformation projects across large-scale, hybrid environments
- Strong understanding of OpenTelemetry, data correlation patterns, and AI/ML-driven observability.
- Familiarity with integrating observability stacks into automation engines (using ansible, Jenkins, shell and phyton scripting) and ITSM platforms.
- Datadog / Dynatrace certifications are preferred.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Engineering - Software & QARole Category: Software DevelopmentRole: Technical ArchitectEmployement Type: Full timeContact Details:
Company: AmdocsLocation(s): Pune
Keyskills: OpsRamp Datadog Monitoring Tools Grafana
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