Technical Account Manager
- Trigent
- 4 - 9 years
- Bengaluru
- 2 months ago
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Job Description
Role & responsibilities
- 4-5 years of account management experience (either pre- or post-sales)
- Experience in implementing/ supporting SAAS-based solutions.
- Experience in high-tech web technologies and Integration using APIs.
- Committed desire to provide customer satisfaction
- Strong written and verbal communication skills
- In-depth understanding of enterprise networks and infrastructure.
- Strong Troubleshooting and customer management skills are a must.
- In-depth understanding of APIs
- An understanding of CMS and SSO is required.
- Practical understanding of web servers and application servers.
- A practical understanding of Internet protocols: HTTP, SMTP, DNS, LDAP, and FTP is required.
- Basic Shell Scripting/Programming Experience (HTML, JavaScript, PHP) is an added advantage.
- SQL experience is an added advantage.
- Manage, escalate, and drive satisfactory resolution of customers' technical support, service, and infrastructure issues based on products and technologies.
- Manage implementation and consulting projects, where you would be expected to plan, schedule, and implement Learning Manager and its possible integrations.
- Expected to take support escalations from the region and help the Support team from time to time.
- Expected to be available to be on call when contacted by premium support customers for P0/P1 customer-impacting issues during non-operational hours.
- Create and facilitate communication channels between the TAM, Product Support, customer, product management and engineering teams.
- Proactively update customers about ALM updates, and upgrades and ensure necessary action to maintain availability and customer satisfaction.
- Proactively review and advise on the best practices and fine-tuning of ALM deployments.
- Proactively monitor reporting information and configurations of the technologies at customer sites and make ongoing recommendations to Solution partners if involved.
- Help develop and maintain best practices for implementing and supporting products in both internal and customer-facing Knowledge Base.
- Maintain intimate knowledge of all products and services
- Provide clear and constructive product feedback to the Product Management based on customer requirements
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Sales & Business DevelopmentRole Category: Sales Support & OperationsRole: Sales Support & Operations - OtherEmployement Type: ContractContact Details:
Company: Trigent SoftwareLocation(s): Bengaluru+ View Contact
Keyskills: SAAS Web Technologies Troubleshooting SSO TAM Account Management Api Integration CMS HTML SQL
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₹ 10-20 Lacs P.A
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