Senior Executive - Cloud & Security Customer Service Operations
- Tata Communications
- 4 - 6 years
- Mumbai
- 2 months ago
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Job Description
Domain: IT Infrastructure Monitoring Full Stack Observability
Role SummaryWe are looking for a proactive Site24x7 Monitoring Engineer with hands-on experience in network device onboarding, firewall monitoring via pollers, backup management, application performance monitoring (APM), and cloud data center device onboarding (Windows Linux). The role involves end-to-end monitoring of enterprise IT infrastructure across on-premises and cloud environments, ensuring high availability and optimal performance.
Key Responsibilities- Configure and manage monitors in ManageEngine Site24x7 for servers, applications, network devices, and cloud services.
- Deploy and manage On-Premise Pollers for monitoring on-premise devices and networks.
- Configure thresholds, alert templates, escalation policies, dashboards, and SLA reporting.
- Onboard network devices (Switches, Routers, Load Balancers) and firewall devices (Cisco ASA, Palo Alto, Fortinet, Juniper etc).
- Monitor device health, interface status, CPU/memory utilization, and bandwidth usage.
- Troubleshoot polling failures and optimize monitoring efficiency.
- Monitor backup jobs, storage usage, and backup servers for successful completion.
- Configure alerts for backup failures or SLA breaches and coordinate with backup/storage teams.
- Configure APM monitors for web, database, and enterprise applications.
- Perform synthetic monitoring and Real User Monitoring (RUM).
- Analyze response times, transaction traces, and logs to identify performance bottlenecks.
- Onboard AWS, Azure, and GCP resources into Site24x7 and configure API-based integrations.
- Monitor cloud VMs, databases, load balancers, storage services, and cost metrics.
- Monitor Windows and Linux servers via agents in data center environments.
- Track server availability, CPU, memory, disk usage, and critical services.
- Perform 24x7 monitoring, first-level troubleshooting, and incident escalation via ITSM tools.
- Maintain documentation, SOPs, and daily/weekly/monthly reports.
- 3-6 years hands-on experience in ManageEngine Site24x7.
- Strong knowledge of SNMP, TCP/IP, DNS, routing, and network fundamentals.
- Experience onboarding and monitoring network/firewall devices via pollers.
- Backup monitoring and management experience.
- Hands-on experience in Application Performance Monitoring (APM).
- Cloud monitoring experience (AWS/Azure/GCP).
- Windows and Linux server monitoring expertise.
- ITIL process knowledge and incident management experience.
- Optional skills on Datadog, New Relic, Dynatrace (Preferable)
- Bachelors degree in IT / Computer Science / Engineering.
- ITIL Foundation certification (preferred).
- Excellent analytical, troubleshooting, and communication skills.
Job Classification
Industry: Telecom / ISPFunctional Area / Department: IT & Information SecurityRole Category: IT SupportRole: IT Support - OtherEmployement Type: Full timeContact Details:
Company: Tata CommunicationsLocation(s): Mumbai
Keyskills: customer service cloud services performance monitoring dns sla cloud operations itsm firewall gcp incident management cloud monitoring linux full stack onboarding application performance monitoring aws it infrastructure azure apm
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