Bulk Hiring For Travel Customer Support (voice/non Voice) @ IGT Solutions

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Bulk Hiring For Travel Customer Support (voice/non Voice)

IGT Solutions
0 - 4 years
Noida, Gurugram
4 days ago
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Job Description

We are looking for a dynamic and customer-focused Customer Support Executive with experience in the travel domain. The ideal candidate should have hands-on experience with GDS systems, particularly Amadeus, and strong skills in upselling and customer retention. Key Responsibilities:

Handle inbound and outbound customer calls professionally Assist customers with flight bookings, cancellations, changes, and refunds Work on GDS systems (mandatory) for reservations and ticketing Drive upselling (add-ons, upgrades, insurance, etc.)

Focus on retention and minimize cancellations Resolve customer concerns efficiently Maintain accurate records in the system Required .

Skills & Qualifications:

1-3 years of experience in Travel Customer Support

Strong GDS knowledge (mandatory)

Hands-on experience with Amadeus Excellent communication skills Good convincing and negotiation skills

Target-driven approach (upselling & retention)

Flexible for rotational shifts

What We Offer: Salary up to 4 LPA (CTC)

5 Days Working 2 Rotational Week Offs

Performance-based incentives

Career growth opportunities

Walk-in Interview Details: Time: 10:00 AM 3:00 PM

Venue: InfoTech Centre Old Delhi Gurugram Road, Dhundahera Mention Madhulika on your resume at the time of interview.

Contact: 9817767***(DIVYA)

Interested candidates can walk in directly during the interview hours.

Job Classification

Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success - Other
Employement Type: Walk-ins

Contact Details:

Company: IGT Solutions
Location(s): Noida, Gurugram

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Keyskills: BPO International Process International Chat Process Blended Process Non Voice Process Voice Process Bpo Non Voice Chat Process

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₹ 1-4.5 Lacs P.A

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Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

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IGT Solutions

IGT Solutions (IGT) is a leading BPM, Technology and Digital Services and Solutions Company committed to deliver innovation and business excellence across the entire spectrum of Travel, Transportation and Hospitality domain.Established in 1998, with 100% focused on the Travel indus...

Bulk Hiring For Travel Customer Support (voice/non Voice) @ IGT Solutions

Home > Customer Success