Bilingual Customer support - French and English
- IntouchCX
- 1 - 6 years
- Hyderabad
- 6 hours ago
- Email to a friend
- Report this job
Job Description
Job Description:
We are hiring a French Voice Process Executive to support internal operations through voice-based interactions. The role involves handling calls in French, coordinating with internal teams, managing process-related information, and ensuring accuracy while strictly adhering to established process guidelines. Roles and Responsibilities French Voice & chat Process
- Handle inbound and/or outbound voice interactions in French (English as required)
- Communicate professionally with internal or external stakeholders via phone
- Support voice-based process operations while ensuring accuracy and compliance
- Handle follow-up communication, basic documentation, and system updates related to calls
- Review, validate, and update records generated from voice interactions
- Adhere strictly to SOPs, quality standards, and defined SLAs
- Coordinate with internal teams to resolve queries and complete tasks efficiently
- Ensure data confidentiality, accuracy, and service quality at all times
Eligibility & Skill Requirements French Voice Process
- French language proficiency: B2 level or above (mandatory)
- Good verbal and written communication skills in French and English
- Basic computer proficiency, including MS Excel, MS Word, and email tools
- Strong attention to detail with effective time management skills
- Ability to work efficiently in a process-driven, voice-based environment
- Comfortable working in rotational shifts
- Freshers are Eligible
Experienced candidates: Up to 6 LPA (CTC)
Why Join Us:
- Stable role in a global operations environment
- Transport facility with 2-way cab (Within 25 Kms radius)
- Opportunity to work with international clients
Interested candidates can reach out to below mentioned contact details.
Contact - Hr RahelaPhone number - 9963039892Email - ra*********m@in******x.com
DISCLAIMER:*Intouch doesn't promise a Job (or) an Interview in exchange of money. Fraudster's may ask you to pay in the pretext of Registration fee, Refundable fee etc.
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer SuccessRole: Customer Success AssociateEmployement Type: FreshersContact Details:
Company: IntouchCXLocation(s): Hyderabad
Keyskills: French Language B2 Customer Support French Teaching International Voice Process B1
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IntouchCX
IntouchCX is a global customer care and technology company. With over 20 years of experience, 18,000+ team members, and campuses around the globe, were obsessed with providing remarkable customer experiences for the worlds most innovative brands.
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