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Service Desk Engineer @ Artech Infosystems

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 Service Desk Engineer

Job Description

    Job Summary:

    We are looking for a skilled and customer-focused Desktop Support Engineer to provide technical assistance and support for end users. The role involves troubleshooting hardware, software, and network issues, ensuring smooth day-to-day IT operations.

     

    Key Responsibilities:

     

    • Provide first- and second-level technical support to end users (onsite/remote)
    • Diagnose and resolve hardware, software, OS, and network issues
    • Install, configure, and maintain desktops, laptops, printers, and peripherals
    • Support Windows/macOS operating systems and common enterprise applications
    • Manage user accounts, access, and permissions (Active Directory, email, VPN)
    • Perform system updates, patches, and antivirus management
    • Document incidents, solutions, and procedures in the ticketing system
    • Escalate unresolved issues to higher-level support teams as needed
    • Assist with IT asset management and inventory tracking
    • Support onboarding/offboarding of employees (device setup, access provisioning)

Employement Category:

Employement Type: Full time
Industry: IT Services & Consulting
Role Category: Technical Support / Helpdesk
Functional Area: Not Specified
Role/Responsibilies: Service Desk Engineer

Contact Details:

Company: Artech Infosystems
Location(s): Bengaluru

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Keyskills:   active directory service desk outlook desktop support troubleshooting

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₹ 1 to 3 Yr

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Artech Infosystems

Regards, Aryan Tiwari Lead Recruiter Office: +Cell: +91-hidden_mobile Email:  >hidden_email Address: Candor Techspace, Plot No. 2, Tower-5, Fifth Floor, Sector 62, Noida, Uttar Pradesh-201307 Website: