Salesforce Administrator
- IGT Solutions
- 4 - 8 years
- Noida, Gurugram
- 2 days ago
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Job Description
The Salesforce admin is responsible for supporting the Manager in implementing United Cargo's technology product strategy for our CRM, Salesforce (SFDC). This individual functions as the business "Admin" of the system and is accountable for system-related activities including but not limited to regular maintenance and up-keep, business requirement documentation, user-story creation, flow documentation, etc. Admin is the primary point of contact for the business users and IT counterparts to ensure system-related activities are executed and aligned with strategic direction. Admin is well-educated on system functionality and uses that knowledge to facilitate streamlined support of the application for the business operation. Their objective is to optimize platform performance through closely collaborating with business stakeholders in gathering and defining solutions to realize business goals.
Admin partners closely with Manager, IT stakeholders and vendor counterparts to coordinate all technology deliverables, including development and maintenance work for SFDC. Individual has a solid command of SFDC capabilities and uses that knowledge to quickly administer solutions to business problems for United Cargo. Individual leverages a working knowledge of SFDC and its capabilities to realize synergies among various Cargo SFDC applications, including but not limited to, Sales, Contact Center, Claims processing, Customer Resolution and Account Engagement email program.
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Skills required
A strong, hands-on working knowledge of SFDC functionality and capabilities. Ability to manage and lead cross-functional teams and effectively guide stakeholders.
Strong communication skills (verbal & written) with leadership, project management team & stakeholders. Strong collaboration skills.
3-5 years of proven SFDC experience Salesforce Admin Certification a plus
Proven experience in successfully collaborating with stakeholders on technology initiatives
Proven experience in developing & implementing strategies for large scale technology initiatives
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Engineering - Software & QARole Category: Software DevelopmentRole: Full Stack DeveloperEmployement Type: Full timeContact Details:
Company: IGT SolutionsLocation(s): Noida, Gurugram
Keyskills: Sfdc Development admin Apex Lightning Triggers Aura Sales Force Development Visualforce
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IGT Solutions (IGT) is a leading BPM, Technology and Digital Services and Solutions Company committed to deliver innovation and business excellence across the entire spectrum of Travel, Transportation and Hospitality domain.Established in 1998, with 100% focused on the Travel indus...
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