Senior Specialist Client Services Project Manager, Actimize
- NICE
- 10 - 16 years
- Pune
- 8 days ago
- Email to a friend
- Report this job
Job Description
So, whats the role all about?
Client Services Project Manager is a trusted advisor to NiCEs customers and will provide both proactive and reactive post-implementation support ensuring alignment with the Customers priorities and NiCEs business objectives. The PM is responsible for maintaining a strategic relationship across all client business units influencing tactical activities to drive service excellence for designated accounts. The PM is required to be a subject matter expert in the NiCE Solutions deployed at their designated clients and ensure maximum value is achieved from the NiCE solution. You will be the primary interface between the Customers and NiCEs support organizations while managing critical issues, problems and requests related to escalations and missed expectations.
How will you make an impact?
- Overall responsibility throughout the project lifecycle including Initiation, Data Acquisition, Configuration, Data Validation, UAT, Tuning and Deployment phases.
- Manage all project tasks including schedules, budgets, and resources, to ensure that quality solutions are delivered within time and cost constraints.
- Establish relationships and effectively communicate with key members of client team including business users and management personnel.
- Prepare project status reports and presentations to keep management, customers and others informed of the project status and issues.
- Develop, implement and maintain standard practices for client implementations aligned with the PMs operating model
- Communicate and advocate customer requirements and concerns to product management team, R&D and other internal stakeholders
- Create & manage project plans. Define project schedules, allocate resources and monitor progress.
- Get involved in project at high level for functional and technical aspects.
- Co-ordination of multiple projects amongst different internal teams and stake holders.
- Align project objectives with company goals, and make sure project team is clear on objective
- Plan for project contingencies and anticipate variations that may affect resources, successful implementation.
- Follow the company Code of Ethics, procedures always.
Have you got what it takes?
- Overall, minimum 9-16 years of IT Industry experience
- 6 or more years of experience in an upper-management role, preferably in program management
- Computers / IT / Electronics bachelors or masters degree (or equivalent) in business administration or related field
- Strong working knowledge of Project Management Tools like MPP, JIRA, Confluence, Power BI etc.
- Exceptional skills in leadership, time management, facilitation, and organization
- Experience in managing stakeholders.
- Working knowledge of Banking and Finance Domain is the MUST.
- Outstanding knowledge of change management principles and performance evaluation processes
- Proactive and energetics to run the program /s independently (or with minimal support)
- PMP or Prince2 certification MUST
- Proven experience managing several major projects involving diverse operations and technology groups. Client-facing skills.
- Strong problem-solving skills,
- Excellent English writing & speaking communication skills.
- Proven ability to negotiate and influence business decisions and directions.
- Excellent organizational, customer service and people skills
- Ability to meet deadlines.
Preferred skills and qualifications
- Working in USA (EST) shiftzone (5PM IST to 2AM IST)
- Remote Employees - Permanent work from home
- Techno functional background would be an added advantage.
Whats in it for you?
Join an ever-growing, market disrupting, global company where the teams comprised of the best of the best work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!
Enjoy NiCE-FLEX!
At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.
Reporting into: Group Manager
Role Type: Individual Contributor
Job Classification
Industry: Software ProductFunctional Area / Department: Project & Program ManagementRole Category: Other Program / Project ManagementRole: Project ManagerEmployement Type: Full timeContact Details:
Company: NICELocation(s): Pune
Keyskills: process confluence time management customer service program management performance evaluation techno functional power bi facilitation mpp change management nice management flex leadership english acquisition project management tools finance communication skills jira
Similar positions
NICE
Located in : Pune, India (Click here to find location)Company Overview - https://www.nice.com/pune NICE Systems (NASDAQ: NICE), is the worldwide leader of intent-based solutions that capture and analyze interactions and transactions, realize intent, and extract and leverage insights to d...
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in