Subject Matter Expert (SME) - Travel
- Bpo Team Lead
- 3 - 8 years
- Noida, Gurugram
- 10 days ago
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Job Description
About the Role:
We are looking for a detail-oriented and customer-focused Subject Matter Expert (SME) to join our Travel Process team. The SME will serve as the key point of expertise for travel-related operations, ensuring process excellence, compliance, and customer satisfaction. You will act as a bridge between the operations team, training, and management to drive performance and quality standards.
To apply, Call HR Niharika at 8826011***
Key Responsibilities:
- Provide expert support to agents and team leads on travel-related queries (flights, hotels, bookings, refunds, reissues, etc.)
- Monitor process adherence and ensure compliance with client and company policies.
- Conduct refreshers, process trainings, and floor support sessions for new and existing staff.
- Identify process gaps and recommend improvements to enhance efficiency and customer experience.
- Work closely with Quality, Training, and Operations teams to meet business KPIs.
- Stay updated on industry trends, tools, and travel policies.
Qualifications & Skills:
- Graduate in any discipline (preferably Travel / Hospitality background).
- 37 years of experience in the travel domain (BPO or GDS-based process preferred).
- Hands-on knowledge of GDS tools (Amadeus, Sabre, Galileo, etc.) is mandatory.
- Strong communication and analytical skills.
- Ability to manage escalations and mentor team members effectively.
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer SuccessRole: Customer Success - OtherEmployement Type: FreshersContact Details:
Company: BPOLocation(s): Noida, Gurugram
Keyskills: GDS Ticketing Issue Aviation Flight Ticket Booking Fares Amadeus International Ticketing Travel Agent Activities Worldspan Travel Airlines Travel Process PNR Travel Planning Refunds Airport Sabre Cancellation Airline Ticketing International Travel Galileo Air Ticketing
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