Operations Manager-- GIS @ Wipro

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Operations Manager-- GIS

Wipro
14 - 22 years
Hyderabad
2 days ago
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Job Description

Location- Work from Office- Hyderabad

Role and Responsibilities:

Management of daily activities of a team size of 300+ analysts
Engages in Customer Escalations
Ensures achievement of all system, team and individual Customer Service goals and standards
Manages Key performance indicators
Maintain complete knowledge of all service tasks and programs, as well as system and telecommunications capabilities
Responsible for administrative aspects including reporting
- Superior communication (oral, written), presentation, and interpersonal skills
Demonstrated ability to develop and implement process enhancements including technology and performance
Ability to plan, prioritize, organize and communicate/sell effectively
Proficiency in Work-force management applications, Quality tools and technologies
Experienced in goal setting (defining and prioritizing specific, driving objectives)
Responsible for Process level compliance on various standards.

Job Classification

Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Service Delivery
Role: Service Delivery Manager
Employement Type: Full time

Contact Details:

Company: Wipro
Location(s): Hyderabad

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Keyskills: Service Delivery Management GIS Client Management Team Management Geographical Information System Operations

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Wipro

Wipro Limited

Operations Manager-- GIS @ Wipro

Home > Service Delivery