Walkin Drive For Merchant Disputes & Chargeback (TL) on 7th April
- Infosys BPM
- 4 - 6 years
- Bengaluru
- 8 hours ago
- Email to a friend
- Report this job
Job Description
Greetings from Infosys BPM Ltd.,
We are hiring for Walkin Drive for Team Lead- Merchant Disputes & Chargeback Domain for Bangalore. Please walk-in for the interview on 7th April 2026 in Bangalore.
Note: Please carry copy of this email to the venue and make sure you register your application before attending the walk-in.
Please use below link to apply and register your application.
Please mention Candidate ID on top of the Resume ***
Team Lead- 4Yr to 6Yrs experience:
https://career.infosys.com/jobdesc?jobReferenceCode=PROGEN-EXTERNAL-240627
Interview details:
Interview Date: 7th April 2026
Interview Time: 10:00 AM to 12:30 PM IST
Interview Venue:
Bangalore :: E-City Phase 2:: Infosys Limited, No. 40/P-41/P,
Gate #: 2 electronic City phase 2, Industrial Area, Konappana Agrahara, Bangalore 560100.
Landmark: In Between Sunik Industries and Tejas Networks
Please find below Job Description for your reference:
- Job Location: Bengaluru
- Qualification: Any Graduate (Full Time)
- Experience: 4-6 Years
- Notice Period: Immediate Joiners to 15 days
- Shift: Flexible to work with any shift
- Work From Office is mandatory
- Job Level: 4B
- Designation: Team Lead
JOB DESCRIPTION FOR 4B - (Team Lead Individual Contributor)
Role Summary:
Senior escalation and governance anchor without direct span. Own major/edge cases, rule interpretation, policy governance, and cross-partner alignment (acquirers, processors, merchants).
Key Responsibilities:
A. Escalations & Governance:
- Lead priority escalations and high-risk cases with material exposure or rule ambiguity.
- Interpret VCR/MDR/Amex/Discover rules; publish guidance notes and decision trees.
B. Controls & Compliance:
- Govern operational controls, maker-checker, evidence integrity, and audit readiness.
- Partner with acquirers/PSPs on complex clarifications and negotiated outcomes.
C. Reporting & Prevention:
- Publish WBR/MBR on recovery dollars, win-rate variances, dispute ratio health.
- Own prevention strategy for key verticals (travel, digital goods, retail logistics).
D. Coaching:
- Mentor SMEs/Agents on narrative style, evidence selection, and TAT discipline.
Required Qualifications:
- Expert knowledge of card-network rules across brands; proven decisioning in complex escalations.
- Strong stakeholder management with acquirers/processors; audit/controls experience.
- Advanced analytical and documentation skills; excellent written communication.
KPIs:
- High-value recovery contribution
- Decision accuracy in escalations
- Zero compliance exceptions
- Strategic initiatives delivered on time
JOB DESCRIPTION FOR 4B - (Team Lead- People Manager (Team Handling experience is Mandatory):
Role Summary:
Own the day-to-day delivery for a US merchant portfolio: capacity planning, SLA/TAT/quality, coaching & career development, stakeholder governance, and continuous improvement.
Key Responsibilities:
A. Delivery & Capacity:
- Manage staffing, rosters, RTA, and skill-based routing for US hours; daily huddles and backlog control.
- Drive SLA/TAT, win-rate, recovery, and pre-arb avoidance performance; ensure queue hygiene.
B. People & Performance:
- Conduct 1:1s, feedback, IDPs; manage succession and new-hire ramp.
- Partner with QA to reduce defects and increase First-Time-Right rates.
C. Stakeholder & Compliance:
- Handle escalations from merchants, acquirers, internal stakeholders with clear communication and status trails.
- Ensure compliance with card-network rules and acquirer policies; uphold evidence integrity and security.
D. Automation & Reporting:
- Lead automation/template rollouts; coordinate tool changes (VROL/Mastercom/CRM).
- Publish Daily/Weekly/Monthly MIS with RCA, trendlines, and prevention actions.
Required Qualifications:
- People leadership experience in disputes/chargebacks with 1220 Agents and SMEs; dotted-line QA management.
- Strong command of network rules, dispute metrics, and client governance.
- Data-driven decision-making; proficiency with Excel/BI; excellent communication
Documents to Carry:
- Carry a printout your updated resume.
- Carry any 2 photo Identity proof (PAN Card/Driving License/Voters ID card/Passport).
- All original education documents needs to be available for verification. (10th, 12th, Graduation (Sem Wise Marksheet, CMM. Provisional and Original Degree)
Mandatory to carry:
Smartphone with good front camera, charger and Headset for Assessment, Government ID proof Hardcopy.
Pointers to note:
- Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions.
- Original Government ID card is must for Security Clearance
Thanks & Regards,
Infosys Recruitment Team
Job Classification
Industry: BPM / BPOFunctional Area / Department: BFSI, Investments & TradingRole Category: BFSI, Investments & Trading - OtherRole: BFSI, Investments & Trading - OtherEmployement Type: Walk-insContact Details:
Company: Infosys BPMLocation(s): Bengaluru
Keyskills: Arbitration Merchant Services Chargeback Master Card Dispute Management Merchant Banking VISA Payment Systems
Similar positions
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in