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Technical Support Specialist || Pune & Bangalore - Approva @ Largest It Co In India

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Largest It Co In India  Technical Support Specialist || Pune & Bangalore - Approva

Job Description

Greetings from KVC CONSULTANTS LTD.


We are hiring right now for------ Technical Support/ Service Desk


Job Description --


LARGEST IT MNC -


Pune Hinjewadi Phase- 2


Bangalore , Electronic City


Walk-in at Kolkata Location -- --Work location will be Pune and Bangalore Only


International Voice Service desk

SALARY STRUCTURE :-


FRESHERS --- Rs 2.77 LPA -- for BTECH / BCA -- GRADUATES


Rs 4.50 LPA --5.50 LPA GRADUATE with 1+ Years of Experience


For Bangalore , Pune and Kolkata

5 days working / Cabs available


Roles and Responsibilities ---


Opens, logs, prioritizes, assigns, and closes calls logged in the IT SD

Asks the Customer End User for all relevant information concerning the call made or issue reported by the Customer End User


Microsoft , Azure , O365 , Troubleshooting Skill set needed


Attempts to resolve the defined inquiries while on the telephone, to meet the agreed upon Service Level for First Call Resolution

Routes the enquiries to Resolver Groups as appropriate


Re-routes misdirected calls

Escalates tickets which have not been resolved by SD, in accordance with Customer escalation procedures


Provides status and updates on tickets to authorized users

Reopens Ticket / Creates new ticket to follow up if the user indicates that the inquiry was not resolved to their satisfaction


Makes recommendations for updates to the KB database

Adherence to policies and procedures, closure of open calls after resolution.


Mandatory Language Skill: Prior SD experience and good English speaking skills" Note:- This is a WFO Profile and Candidate should be comfortable working for Bangalore or Pune because this profile is available for these two locations.


FOR THE INITIAL SCREENING ROUND ---


PLS CALL ANY OF THE BELOW NUMBERS-


or DM -- Service desk @ City applied with resume


HR - RIYA - 9654201***


HR - AFREEN - 9628373***


HR - APPORVA - 9821182***

##KVC CONSULTANTS LTD

## NO PLACEMENT CHARGES

## DIRECT INTERVIEW

## IMMEDIATE JOINING


Job Classification

Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Voice / Blended
Role: Technical Support - Voice / Blended
Employement Type: Walk-ins

Contact Details:

Company: Largest It Co In India
Location(s): Kolkata

+ View Contact

Keyskills:   International Technical Support Active Directory Microsoft BPO TECH MAHINDRA Customer Service L1 Support CAPITA IT Support Voice Support DXC HCL VPN IT Service Desk IBM Service Desk WIPRO STELLAR Technical Voice Process LTMINDTREE MS Office Outlook Capgemini Datacorns

 Fraud Alert to job seekers!

₹ 2.75-6.5 Lacs P.A

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Largest It Co In India

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