Team Lead - Google Adwords
- Concentrix
- 5 - 10 years
- Hyderabad
- 22 days ago
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Job Description
Team Leader, Operations, HYD-
Social media platform with thousands of registered users posting content such as links, text posts, images, and videos. Platform also has targeted, native-style promotions and advertisements appearing on user feeds and comment threads. It offers high engagement, however, requires moderation for licensing and inappropriate content.
Job Description:
Key Responsibilities:
- Lead and motivate a team of content moderators and customer service representatives
- Monitor and analyze team performance metrics
- Develop and implement process improvements
- Collaborate with other teams to ensure seamless operations
- Conduct regular coaching and feedback sessions
Requirements:
- Any graduation degree
- 2+ years of experience in customer service or related field
- 1+ year of experience in a leadership or supervisory role
- Excellent communication and interpersonal skills
- Ability to analyze data and make informed decisions
- Experience with content/ad moderation platforms and tools
Desired Qualifications:
- Graduate
- Good English communication, sentence construction, punctuation, comprehension etc.
- Experience in a customer service environment and content moderation environments
- Certification in leadership or customer service
Desired Skills:
- Leadership and team management skills
- Strong communication and interpersonal skills
- Analytical and problem-solving skills
- Time management and organizational skills
- Experience with performance metrics and process improvements
Process Information (in detail): Reddit is the global forum of communities that leverage the social platform to exchange views, news, updates, and more.
Graduation Mandatory for Process as per Business SOW (Yes/No) : No
6 Days working (Yes/No) : No, 5 days working
WFO (Yes/No) : Yes
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: OperationsRole: Team LeaderEmployement Type: Full timeContact Details:
Company: ConcentrixLocation(s): Hyderabad
Keyskills: Content Moderation Content Operations
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