Software Asset Management Analyst
- CGI
- 8 - 13 years
- Bengaluru
- 12 days ago
- Email to a friend
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Job Description
Job Description Software Asset Management (SAM)
Experience: 810 Years
Location: Bangalore
Shift Timings: EST Shift
Notice Period: 30 Days
Primary Skills
- Software Asset Management (SAM) Processes
- ServiceNow SAM Pro
Secondary Skills
- Microsoft Visio (Web Version)
- SCCM (System Center Configuration Manager)
- ServiceNow Discovery
- Qualys
- ACC (Agent Client Collector)
- ServiceNow HAM Pro
- CMDB (Configuration Management Database)
Key Responsibilities
- Manage software licenses for major publishers such as Microsoft, Adobe, Autodesk, Atlassian, Figma, and Smartsheet.
- Perform compliance audits, create software models, manage entitlements, and reconcile procurement data.
- Define, implement, and document SAM processes and Standard Operating Procedures (SOPs) for governance and lifecycle management.
- Create detailed process documentation and design workflow diagrams using Microsoft Visio (Web version).
- Process standard and non-standard software requests, reclaim unused licenses, and allocate licenses through publisher portals.
- Handle non-standard software requests by categorizing products as free or paid through detailed analysis.
- Coordinate with procurement teams for license purchasing when required and publish software in the ServiceNow catalog.
- Maintain and update the ServiceNow Software Catalogue.
- Execute software license revocation activities across EU and NA regions.
- Configure software models, contracts, and entitlements using ServiceNow License Workbench.
- Generate Effective License Position (ELP) reports and analyze software usage trends to optimize licensing costs.
- Collaborate with HR, Procurement, IT teams, and external vendors to ensure software compliance and governance.
- Drive automation initiatives and continuous process improvements within ServiceNow SAM Pro.
- Prepare monthly SAM performance dashboards and presentations.
- Conduct knowledge-sharing sessions to promote SAM best practices.
- Lead stakeholder meetings with Circle K teams to review performance, compliance, and optimization initiatives.
- Maintain SAM Action Item Tracker and prepare Minutes of Meeting (MoM) for governance discussions.
- Identify and implement cost-saving initiatives by reclaiming unused licenses and optimizing software allocation.
Preferred Qualifications
- Strong hands-on experience with ServiceNow SAM Pro and HAM Pro modules.
- Experience working with global stakeholders (EU & NA regions).
- Knowledge of software licensing models across major vendors.
- Familiarity with IT Asset Management (ITAM) best practices.
- Excellent documentation and stakeholder communication skills.
Nice to Have Skills
- Experience with automation within ServiceNow
- Exposure to CMDB lifecycle management
- Knowledge of license optimization strategies
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Engineering - Software & QARole Category: Software DevelopmentRole: Head - EngineeringEmployement Type: Full timeContact Details:
Company: CGILocation(s): Bengaluru+ View Contact
Keyskills: Servicenow Sam Pro SCCM Microsoft Visio CMDB HAM PRO Servicenow Discovery Sam
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