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Software Asset Management Analyst @ CGI

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 Software Asset Management Analyst

Job Description

Job Description Software Asset Management (SAM)
Experience: 810 Years
Location: Bangalore
Shift Timings: EST Shift
Notice Period: 30 Days

Primary Skills

  • Software Asset Management (SAM) Processes
  • ServiceNow SAM Pro

Secondary Skills

  • Microsoft Visio (Web Version)
  • SCCM (System Center Configuration Manager)
  • ServiceNow Discovery
  • Qualys
  • ACC (Agent Client Collector)
  • ServiceNow HAM Pro
  • CMDB (Configuration Management Database)

Key Responsibilities

  • Manage software licenses for major publishers such as Microsoft, Adobe, Autodesk, Atlassian, Figma, and Smartsheet.
  • Perform compliance audits, create software models, manage entitlements, and reconcile procurement data.
  • Define, implement, and document SAM processes and Standard Operating Procedures (SOPs) for governance and lifecycle management.
  • Create detailed process documentation and design workflow diagrams using Microsoft Visio (Web version).
  • Process standard and non-standard software requests, reclaim unused licenses, and allocate licenses through publisher portals.
  • Handle non-standard software requests by categorizing products as free or paid through detailed analysis.
  • Coordinate with procurement teams for license purchasing when required and publish software in the ServiceNow catalog.
  • Maintain and update the ServiceNow Software Catalogue.
  • Execute software license revocation activities across EU and NA regions.
  • Configure software models, contracts, and entitlements using ServiceNow License Workbench.
  • Generate Effective License Position (ELP) reports and analyze software usage trends to optimize licensing costs.
  • Collaborate with HR, Procurement, IT teams, and external vendors to ensure software compliance and governance.
  • Drive automation initiatives and continuous process improvements within ServiceNow SAM Pro.
  • Prepare monthly SAM performance dashboards and presentations.
  • Conduct knowledge-sharing sessions to promote SAM best practices.
  • Lead stakeholder meetings with Circle K teams to review performance, compliance, and optimization initiatives.
  • Maintain SAM Action Item Tracker and prepare Minutes of Meeting (MoM) for governance discussions.
  • Identify and implement cost-saving initiatives by reclaiming unused licenses and optimizing software allocation.

Preferred Qualifications

  • Strong hands-on experience with ServiceNow SAM Pro and HAM Pro modules.
  • Experience working with global stakeholders (EU & NA regions).
  • Knowledge of software licensing models across major vendors.
  • Familiarity with IT Asset Management (ITAM) best practices.
  • Excellent documentation and stakeholder communication skills.

Nice to Have Skills

  • Experience with automation within ServiceNow
  • Exposure to CMDB lifecycle management
  • Knowledge of license optimization strategies

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: Engineering - Software & QA
Role Category: Software Development
Role: Head - Engineering
Employement Type: Full time

Contact Details:

Company: CGI
Location(s): Bengaluru

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Keyskills:   Servicenow Sam Pro SCCM Microsoft Visio CMDB HAM PRO Servicenow Discovery Sam

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CGI

CGI Information Systems and Management Consultants