Job description
Operations
Complete work orders for maintenance repairs
Welcome and acknowledge all guests according to company standards, anticipate and address guests service needs, assist individuals with disabilities, and thank guests with genuine appreciation
Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets
Speak with others using clear and professional language
Ensure adherence to quality expectations and standards; and identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings
Manage guest queries in a timely and efficient manner;
Represent needs of the team;
Ensure compliance of brand standards;
Be environmentally aware;
Food and Beverage management with achieving financial targets;
Food and Beverage management with training and development of team members;
Assist with annual and mid-year appraisals with team members under your responsibility;
Supervise Food and Beverage Outlet operations;
Communicate and delegate tasks to the team;
Assist other departments wherever necessary and maintain good working relationships;
Comply with hotel security, fire regulations and all health and safety legislation.
Ensure staff is working together as a team to ensure optimum service and that guest needs are met
Inspect grooming and attire of staff, and rectify any deficiencies

Keyskills: steward activities guest service food safety time management restaurant management waiter activities service hospitality management management guest relations