Support Engineer III, Just Walk Out Tech
- Amazon
- 2 - 7 years
- Hyderabad
- 16 days ago
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Job Description
As a Support Engineer III in the Technical Operations Center (TOC), you are a technical leader and force multiplier for the team. You go beyond resolving incidents you own the patterns behind them, drive the initiatives that eliminate them, and raise the bar for how the team operates. You will lead oncall response for complex, high-severity incidents, own deep dive investigations end-to-end, and partner with Dev teams to drive automation and lasting fixes. On non-oncall shifts, you lead reduction initiatives, mentor peers, and shape the processes that make the team stronger. Key job responsibilities- Lead oncall response for JWO store incidents as the primary responder, owning triage, escalation, and resolution for high-severity, complex incidents within SLA windows
- Own deep dive investigations end-to-end identifying systemic failure patterns, driving root cause analyses, and partnering with Dev teams to validate that fixes hold
- Manage rotational shift coverage as part of a globally distributed follow-the-sun model, including weekend rotations, ensuring seamless handoffs and shift health documentation
- Drive zero-touch resolution and automation initiatives identifying manual intervention patterns, proposing runbook candidates, and seeing them through to implementation
- Partner with Dev and engineering teams during escalations, providing structured reproduction steps, impact assessments, and technical recommendations
- Own SOP development and knowledge base quality identifying gaps, authoring updates, and ensuring the teams operational documentation reflects current best practices
- Mentor SE1s and SE2s through oncall shadowing, deep dive reviews, and day-to-day coaching
- Lead team-level operational reviews, presenting data-backed findings and driving follow-through on action items - Why AWS AWS is the worlds most comprehensive cloud platform, trusted by startups and Global 500 companies alike to power their businesses.
- Work/Life Balance We value work-life harmony and strive for flexibility, so our people can thrive both at work and at home.
- Inclusive Team Culture Employee-led affinity groups and inclusion events foster collaboration and empower our people to bring bold, fresh perspectives.
- Mentorship and Career Growth Endless knowledge-sharing, mentorship, and career-advancing resources to help you grow into a better-rounded professional. - 2+ years of software development, or 2+ years of technical support experience
- Experience scripting in modern program languages
- Experience troubleshooting and debugging technical systems - Knowledge of web services, distributed systems, and web application development
- Experience with REST web services, XML, JSON
Job Classification
Industry: InternetFunctional Area / Department: Engineering - Software & QARole Category: DBA / Data warehousingRole: Database AdministratorEmployement Type: Full timeContact Details:
Company: AmazonLocation(s): Hyderabad
Keyskills: Automation XML Debugging JSON Windows Troubleshooting Distribution system Operations Technical support Software services
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