Manager, App Development & Support
- Conduent
- 5 - 10 years
- Hyderabad
- 6 days ago
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Job Description
Job Description
We are looking for a highly skilled ServiceNow Developer with 5+ years of experience. In this role, you will drive the design, development, and optimization of ServiceNow implementations across multiple modulesincluding ITSM, CSM, FSM, and EAMwhile also focusing on third-party integrations, identity access management (IAM), and role-based access control (RBAC). As part of a growing Australian team, you will collaborate closely with cross-functional stakeholders to shape digital transformation initiatives that support enterprise-level business objectives.
Job Responsibilities:
- Platform Design Development
- Configure, develop, and customize core ServiceNow modules such as ITSM, CSM, FSM, and EAM to meet evolving business needs.
- Create and manage advanced workflows, forms, business rules, and UI policies.
- Drive platform enhancements, version upgrades, and solution design while adhering to best practices.
- Integration Automation
- Architect and implement integrations with third-party systems (SailPoint, Jira, SCCM, Azure, GCP) using REST/SOAP APIs, Service Graph Connectors, and other relevant technologies.
- Automate service provisioning and deprovisioning using Flow Designer, orchestrations, and custom scripts
- IAM RBAC Implementation
- Establish and manage Identity and Access Management (IAM) within ServiceNow, ensuring secure and efficient user provisioning.
- Develop Role-Based Access Control (RBAC) policies and workflows, including role assignments, approvals, and auditing.
- Collaborate with security and compliance teams to maintain governance and adherence to privacy regulations (e.g., Australian Privacy Act).
- Platform Administration Support
- Monitor system health, troubleshoot incidents, and recommend solutions to ensure platform stability.
- Conduct root cause analysis for complex issues, coordinating with internal teams to implement preventative measures.
- Maintain high-quality technical documentation, including development guidelines, design documents, and platform policies.
- Collaboration Leadership
- Partner with business analysts, project managers, and key stakeholders to gather requirements and propose optimal technical solutions.
- Participate in Agile ceremonies (daily stand-ups, sprint planning, reviews) to maintain transparency and meet project milestones.
- Mentor junior developers, enforce coding standards, and champion best practices in ServiceNow development.
- Agile Delivery Collaboration
- Work within an Agile delivery framework, participating in daily stand-ups, sprint planning, and retrospectives.
- Collaborate with scrum masters, product owners, and cross-functional teams to refine user stories, estimate tasks, and ensure timely feature delivery.
- Contribute to continuous improvement of processes, tools, and methodologies to enhance efficiency and quality.
Knowledge and Experience
Extensive ServiceNow Platform Proficiency
- Hands-on Experience: Minimum of 5+ years working with core ServiceNow modules such as ITSM, CSM, FSM, EAM, ITOM, HRSD, and ITBMincluding installing, configuring, and customising workflows.
- Discovery CMDB: Practical knowledge implementing and managing Discovery for accurate CI detection, along with maintaining robust CMDB structures and developing CSDM v4 framework.
- Custom Applications Portals: Proven track record of creating tailor-made ServiceNow applications and designing engaging, user-friendly portals to enhance service delivery.
Advanced Integration Experience
- RESTful and SOAP APIs: Demonstrable success integrating ServiceNow with third-party systems (e.g., SailPoint, Jira, Azure, GCP, SCCM) using API calls, Service Graph Connectors, or custom connectors.
- Automation Orchestration: Familiarity with Orchestration, Flow Designer, and scripting to automate end-to-end processesparticularly for provisioning/deprovisioning services and handling security workflows.
ServiceNow Certifications
- ServiceNow Certified System Administrator (CSA).
- ServiceNow Certified Application Developer (CAD).
- ServiceNow Implementation Specialist certifications, especially CSM, FSM, or EAM, are highly advantageous.
Job Classification
Industry: BPM / BPOFunctional Area / Department: Engineering - Software & QARole Category: Software DevelopmentRole: Back End DeveloperEmployement Type: Full timeContact Details:
Company: ConduentLocation(s): Hyderabad
Keyskills: SOAP APIs rest application developer restful sprint cad auditing user stories identity and access management scripting system administrator automation servicenow iam ui itsm service delivery gcp scrum agile soap jira azure
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Conduent
About Conduent Conduent delivers digital business solutions and services spanning the commercial, government, and transportation spectrum creating valuable outcomes for its clients and the millions of people who count on them. The Company leverages cloud computing, artificial intelligence, mach...
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