Analyst II Infrastructure Services
- DXC Technology
- 3 - 5 years
- Mumbai
- 16 days ago
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Job Description
- Hardware support: technical diagnosis and coordination with OEM vendors for repair of defective hardware for a variety of devices including desktops/laptops/workstations, mobile devices, tablets, meeting room equipment, printers etc.
- Software support: diagnosis and resolution of software functionality for both the operating system and standard desktop applications
- IMACD: physical installations, moves, adds, changes, and de-installs for a wide variety of supported hardware devices including desktops/laptops/workstations, mobile devices, tablets, meeting room equipment, printers and etc. and supported software
- Enhanced support for VIP users including 7x24 on-call support
- Coordinate with infrastructure teams to resolve issues with network, servers or other infrastructure devices or services that impact the normal work of end users (including special care for VIP users)
- Support hardware and software changes (e. g. hardware device change/refresh, system upgrade/migration, patch update, etc. ) for end users (including special care for VIP users)
- Asset management support for end user devices by following defined processes
- Provide smart hand support for all kinds of hardware such as printers, servers, network devices, backup devices, meeting room equipment, scientific devices etc.
- Onsite support for events such as trade shows or special meetings
- Regular health check for VIPs devices to ensure all systems are updated
- Maintain/manage stock/spare devices dedicated for VIP users to ensure devices run well
- Regular checks for IT Room devices and Meeting Room equipment when required
- Deployment services for large-scale efforts include asset auditing and discovery, project support, image integration, on-site installation, user self-installation, migration, and asset recovery governed with full project status and reporting
- 3 to 5 years of deskside support experience (MNC support experience and VIP support experience preferred)
- Experience in using ServiceNow is preferred
- Good deskside support technical skills and good infrastructure knowledge
- Good communication and coordination skills
- Fluent English reading/writing/speaking skills
- Be polite, patient, helpful
- Have a good sense of service mindset
- Have a good capacity of adaptability
- Willing to work overtime when required
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: IT & Information SecurityRole Category: IT Infrastructure ServicesRole: IT Infrastructure Services - OtherEmployement Type: Full timeContact Details:
Company: DXC TechnologyLocation(s): Mumbai
Keyskills: Onsite support project support Networking Social media Infrastructure Hardware Asset management Troubleshooting infrastructure services Room
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DXC Technology
DXC.technology DXC is the world¢¢s leading independent, end- to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology is a $25 billi...
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