Analyst III Infrastructure Services @ DXC Technology

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Analyst III Infrastructure Services

DXC Technology
1 - 4 years
Bengaluru
3 days ago
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Job Description

Taking ownership of customer issues reported and responds to customer inquiries to ensure customer needs are met

Assists customers in resolving technical problems by providing guidance regarding software/hardware/application issues etc

Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues and/or refers more complex technical problems through a defined escalation process

Follows up with customers to ensure that their inquiries are resolved within the contracted or agreed upon time frame

Logs and tracks inquiries using a ticketing tool and maintains history records including related problem documentation

Identifies, evaluates, and prioritizes customer problems and complaints to ensure that inquiries are resolved appropriately

Basic Qualifications

Should have attended regular school/college with 10+2+3 as minimum qualification in any stream of subject

Good understanding of computer systems, mobile devices and other tech products

Ability to diagnose and troubleshoot basic technical issues

Fresher or has a work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role

Ability to provide step-by-step technical help, both written and verbal

Experience with solving computer related problems

Experience working with company escalation policy

Requirements and Skills

Interpersonal skills to interact with customers and team members

Excellent problem-solving and communication skills with fluent spoken English and good thought flow

Organization skills to balance and prioritize work

Ability to work in a team environment

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: Engineering - Hardware & Networks
Role Category: IT Network
Role: Head - Network Operations
Employement Type: Freshers

Contact Details:

Company: DXC Technology
Location(s): Bengaluru

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Keyskills: Basic Ticketing Interpersonal skills Social media Troubleshooting infrastructure services IT helpdesk Desktop support Technical support Recruitment

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To create your profile, apply for a job or make a registration

Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

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DXC Technology

DXC.technology DXC is the worldÂ¢Â¢s leading independent, end- to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology is a $25 billi...

Analyst III Infrastructure Services @ DXC Technology

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