Customer support executive (International voice Process )
- IntouchCX
- 0 - 6 years
- Bengaluru
- 6 days ago
- Email to a friend
- Report this job
Job Description
Greetings from IntouchCX!
We are currently hiring for International Voice Process (Customer Support Executive).
Contact Details:
HR: Prabhavathi
Phone: 7483273*** / 8147091***
Email: Pr**********v@in******x.com
Interview Details:
Days: Monday Friday
Time: 10:00 AM 3:00 PM IST
Venue:
IntouchCX, No. 92/1B, Konappana Agrahara,
Electronic City Phase 1, Bangalore 560100
Landmark: Opposite to Kauvery Hospital
Interview Mode: Face-to-Face (Bangalore Location)
If youre interested in this opportunity, please contact HR Prabhavathi directly at 7483273*** or 8147091*** send your updated CV to Pr**********v@in******x.com.
Role Overview:
This role involves handling inbound and outbound calls for international customers, assisting them with their queries, issues, and requests in a professional and courteous manner.
Responsibilities:
- Engage with international customers via voice calls to resolve queries and provide support.
- Deliver exceptional customer service and ensure customer satisfaction through effective communication.
- Accurately diagnose issues and provide appropriate solutions.
- Build rapport and maintain a positive relationship with customers.
- Adhere to process guidelines and achieve assigned targets.
- Maintain professionalism and empathy in all interactions.
Critical Skills:
- Excellent verbal communication skills with clear pronunciation and good grammar.
- Ability to listen actively and respond effectively to customer needs.
- Strong interpersonal and problem-solving skills.
- Willingness to work in rotational shifts, including evenings, weekends, and holidays.
- Comfortable working in a fast-paced, international environment.
Educational & Experience Requirements:
- Minimum qualification: Plus 2 (12th pass); Graduation is an added advantage.
- Minimum 6 months of customer service experience preferred (Voice process experience is a plus).
- Must successfully pass a background check.
- Experience in BPO industry will be an advantage.
Perks & Benefits:
- 2-way cab facility and meals provided.
- Attractive incentives and attendance bonuses.
- Opportunity to work in a dynamic and growing organization.
How to Apply:
To schedule your interview, kindly contact HR Prabhavathi at 7483273*** or 8147091*** send your updated resume to Pr**********v@in******x.com.
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Voice / BlendedRole: Voice / Blended - OtherEmployement Type: Full timeContact Details:
Company: IntouchCXLocation(s): Bengaluru
Keyskills: International Voice Process US Process BPO Customer Support International Call Center Us Voice Process Voice International BPO International Calling
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