IT Freshers For Service Desk Management Bangalore
- 2coms
- 0 - 1 years
- Bengaluru
- 7 days ago
- Email to a friend
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Job Description
SUMMARYTitle: Service Desk Management Executive (Voice)
Industry: IT Service Desk / Customer Support / Voice Process
We are hiring experienced resources for a Service Desk Management (Voice) role with a leading multinational company in Bangalore. The role involves managing service desk functions, acting as a single point of contact for service users, and delivering high-quality customer support across multiple service channels.
Manage one or more customer service or service desk functions
Act as the primary point of contact for users reporting issues, requesting information, access, or other services
Provide customer support through voice, digital, self-service, and automated channels
Ensure timely issue resolution in line with SLA and process guidelines
Deliver excellent customer service and maintain service quality standards
Requirements
Technical graduate freshers are eligible
Graduation is mandatory
IT graduates preferred with basic troubleshooting knowledge
Excellent verbal communication skills
Proper email etiquette
No MTI (Mother Tongue Influence)
Strong problem-solving and analytical skills
Excellent customer service skills
Willingness to work in night shifts
Work From Office only
Other details regarding this job:
Location: Bangalore (Work From Office only)
Age Criteria: Open / As per company policy
Gender: Male & Female candidates can apply
Eligibility: Graduation is mandatory/ IT graduates preferred
Graduating Year: Any year of pass-out (No restriction)
Shift: Night shifts
Payroll: Direct payroll of the company (MNC)
Communication: Excellent verbal English communication required
Proper email etiquette is mandatory
No Mother Tongue Influence (MTI)
Salary: Upto 25,000 CTC Maximum salary for technical graduate freshers
Relocation: Relocation is not available.
Benefits
Salary: Upto 25,000 CTC Maximum salary for technical graduate freshers
Both-way cab facility
Provident Fund (PF)
Employee State Insurance (ESI)
Opportunity to work with a leading MNC
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer SuccessRole: Customer Success AssociateEmployement Type: FreshersContact Details:
Company: 2comsLocation(s): Bengaluru
Keyskills: voice bpo screening analytical hiring customer service verbal communication it service desk sourcing customer support technical helpdesk talent acquisition technical support voice process service desk recruitment troubleshooting it helpdesk communication skills
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2coms
2COMS Consulting Pvt. Ltd. is a Recruitment and staffing solutions company established in 1999 in Kolkata with branches in Pune, Hyderabad & Bhubaneshwar. 2COMS focuses on verticals like KPO, BPO, IT, Insurance, Banking.
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