Customer service executive
- People Group
- 1 - 3 years
- Mumbai
- 4 days ago
- Email to a friend
- Report this job
Job Description
We are looking for a highly skilled and experienced Customer Service Executive to join our team. The ideal candidate will have excellent communication skills and the ability to provide top-notch service to our customers.
Roles and Responsibility
- Handle customer inquiries and resolve issues professionally and courteously.
- Provide timely and accurate information about products or services.
- Build strong relationships with customers to ensure long-term satisfaction.
- Collaborate with internal teams to resolve complex customer complaints.
- Maintain high product knowledge to effectively address customer concerns.
- Identify opportunities to upsell or cross-sell products or services.
Job Requirements
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Strong problem-solving skills with attention to detail.
- Proficient in using computer systems and software applications.
- Ability to work collaboratively as part of a team.
- Strong analytical and critical thinking skills.
- Minimum 1 year experience into customer service process International / Domestic.
Job Classification
Industry: InternetFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer Success, Service & Operations - OtherRole: Customer ServiceEmployement Type: Full timeContact Details:
Company: People GroupLocation(s): Mumbai
Keyskills: customer service bpo non voice process domestic bpo international bpo voice process customer care customer support
Similar positions
People Group
Shaadi.com, part of Anupam Mittal promoted People Group, is one of India's best known Internet brands and the worlds largest matrimonial service. It was founded with one simple objective - to provide a superior matchmaking experience to Indians all over the world. The company pioneered online matrim...
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in