Logistics Coordinator
- NCR Corporation
- 1 - 2 years
- Mumbai
- 18 days ago
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Job Description
This role is for complete night shift , candidate is expected to support 24*7 support.
Work persona- Work from Office (5 days a week)
Shift Timing:
- 5:00PM-2:AM
- 7:00PM-4:AM
- 11:00PM-8:AM
Role Summary :
- The Logistics Coordinator is a key role of the Services Parts Contact Center. This role is the entry point into Service Parts and has responsibility of transactional activities which will enable part ordering, delivery and/or planning on a global bases. All transactional work will be done in English and requires excellent oral and written communication skills.
- Its a key role of the Services Parts Contact Center. This role is the entry point into Service Parts and has responsibility of transactional activities which will enable part ordering, delivery and/or planning on a global bases. All transactional work will be done in English and requires excellent oral and written communication skills.
Key Roles & Responsibilities
- Flexible schedule, ability to work various shifts
- Call Center, Field Service Center, Customer Service, Service Parts and/or transactional contact center experience preferred. P.C. literacy and knowledge of MS Office applications required.
- Demonstrates the ability to understand the fundamental principles of Customer Service and Service Parts as stated within the NCR-GSP policies and procedures and can communicate those principles when discussing tasks, assignments, projects, etc.
- Provides order status as well as information around delays and other order related issues to customers if required over call, email.
- Processes customer complaints and provides status to customers
- Handles Order Escalations (allocations and prioritization)
- Provides adequate response/information to questions/requests from in and external customers. Handling Customer, Product and Order Holds
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer Success, Service & Operations - OtherRole: Customer Success, Service & Operations - OtherEmployement Type: Full timeContact Details:
Company: NCR CorporationLocation(s): Mumbai
Keyskills: Logistics Coordination Customer Service Customer Support Logistics Operations Logistics Management
NCR Corporation
NCR Corporation is a global leader in enterprise technology solutions, specializing in software, hardware, and services for industries such as banking, retail, and hospitality. The company provides point-of-sale systems, ATMs, self-service kiosks, and digital banking platforms that enable seamless c...
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