Senior Manager - Delivery Excellence
- Iris Software
- 18 - 20 years
- Noida, Gurugram
- 4 days ago
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Job Description
Key Responsibilities
- Review project list for new projects
- Discuss SQA reports with SQAs
- Analyze review findings and identify/initiate improvement opportunities
- Prepare, discuss SQA Review analysis with ADMs/DH
- Enable project teams to create awareness
- Communicate with delivery stakeholders
- Identify improvement opportunities in projects
- Attend iNovus champions meetings
- Prepare and participate in DE SMRs
- Track risks/issues/potential escalations (Ops 360/PHD Tool)
- Escalate potential escalations to ADMs
- Have regular cadence with DH, ADMs, SPMs (BU Governance meetings)
- Track bull horn notes for risks/issues
- Conduct Risk governance meetings
- Coordinate with ADMs/PMs for External Certifications
- Execute new initiatives in scope (BU /DE)
- Execute BU specific BAU
- Product Quality Audits/SPMM/SLA Reporting
- Computation of Productivity improvements
- Have regular cadence with SQA Managers, DE Head
- Involve in improvements to QMS
- Plan/launch CSAT/NPS Surveys
- Data consolidation, pre-launch preparation/coordination with CSG
- Monitor, track and publish CSAT action dashboard
- Review CSAT analysis
- Provide inputs and prepare client presentations
- Provide reports to leadership as needed
- Involve in SOW reviews, RFP responses, RFP meetings
- Ensure org specific mailers by liasoning with marketing team
- Participate in DE leadership / retrospective / strategy related meetings
- Conduct Org wide Analysis (PPB, Risk, Tailoring, IQA)
- Enabling Function CSAT
- Manage resource loading
- Conduct Trainings/Induction/KT sessions
- Prepare and track IDP of DRs
- Involve in self development activities (thru IDP)
- with RO, DR, Peer and Skip level meetings
- Explore Gen AI tools for automation work
- Provide innovative ideas to deliver Value
- Prepare for annual appraisals
- Attend annual appraisals related meetings
CANDIDATE PROFILE : -
- Must have 18 to 20 years of experience
- Must have worked with a reputed consulting organization or IT Services Organization.
- Technical background (BTech, BE, BCA, MCA)
- Professional certifications such as Scrum master/ Assessment team member (CMMI) etc
- In-depth knowledge of Software engineering, project management lifecycles, DevOPS, QA lifecycles, Agile methodologies
- Understanding of CMMI standards, ISO9001
- Understanding of tools such as JIRA, Service now, TFS, Microsoft Project, VSS, Sonar cube, Fisheye, Jenkins, and all Office Tools
- Consultative & Solution-oriented - Ability to propose design and development approach.
- Ability to create a motivated high-performance team
- Excellent communication (Verbal and Written), interpersonal and relationship building skills
- Demonstrates good analysis, collaboration, and problem solving
- Ability to multi-task and juggle competing priorities
- Ability to make an impact, influence and achieve results with effective negotiation, problem-solving and communication skills
- Strong facilitation skills with an ability to respond to immediate and urgent requests
- Solid understanding of project management practices and also using agile methodologies, estimation
- Quick learner, innovative, proactive, flexible, and adaptable
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Engineering - Software & QARole Category: Software DevelopmentRole: Practice Manager / HeadEmployement Type: Full timeContact Details:
Company: Iris SoftwareLocation(s): Noida, Gurugram
Keyskills: induction microsoft project tfs project management it services scrum master ai sla csat nps qa marketing ai tools automation devops design jenkins agile methodologies scrum software engineering agile service now rfp jira
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