Executive - Customer Engagement (Agency) @ Axis Max Life

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Executive - Customer Engagement (Agency)

Axis Max Life
0 - 3 years
Maharashtra
5 days ago
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Job Description

null Key Responsibilities: Managing office administration assets and upkeep of the same. Agents Contracting New Business Processing Banking of Initial & Renewal Premium Managing Petty cash & vendor payments Retention of Surrender Requests Execution of all Service Requests - Post Policy Issuance Reverting on customer queries and complaints Maintaining high NPS Scores Life and Health Claims processing Handling compliance issues. Audit Rating Measure of Success: Service to Delight- 3Days Customer Engagement - 70 Surrender Retention - 68 NPS-85 100 Banking with 24 hours. Vendor payment TAT should be < 10 days Surrender Requests Desired qualifications and experience: Graduate / Post-Graduate in any discipline. 2-3 years experience handling front end customer services Knowledge of service quality is required Knowledge and skills required: Must be highly customer centric Excellent communication skills Good co-ordination skills Data management on Excel should be good

Job Classification

Industry: Insurance
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Full time

Contact Details:

Company: Axis Max Life
Location(s): Maharashtra

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Keyskills: front end hr generalist activities css engagement service operations employee relations hr policies customer service customer engagement hrsd excel service desk management employee engagement recruitment html employee welfare communication skills

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Axis Max Life

How to Apply:\n\nTo schedule your interview call or send your CV through WhatsApp\n\nContact Us: HR Shruti - 7030022495\n\n

Executive - Customer Engagement (Agency) @ Axis Max Life

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