Walk-in || Email Support Executive | Non-Voice | Travel Process
- Sutherland
- 0 - 1 years
- Mumbai
- 4 days ago
- Email to a friend
- Report this job
Job Description
Job description
Company: Sutherland Global Services
Location: Airoli, Navi Mumbai
Role: Customer Support Email Process (Travel Domain)
Job Summary:
Sutherland Global Services is hiring Freshers and Experienced candidates for a 100% Non-Voice Email Support Process in the Travel domain.
This role involves handling Customer Queries via email, providing timely resolutions, and maintaining high service quality while supporting international customers.
This is an excellent opportunity for candidates who want to start or grow their career in the International BPO industry.
Key Responsibilities:
- Handle customer queries through email support (100% Non-Voice process)
- Provide accurate and timely responses to customer inquiries related to travel services.
- Ensure high-quality email communication and problem resolution.
- Maintain service quality and productivity metrics.
- Follow process guidelines and company policies.
Eligibility Criteria
- Education: HSC (12th Pass) or above
- Experience: Freshers & Experienced candidates can apply.
- Communication: Good written & Verbal English skills required
- Basic computer and email handling skills.
Job Details
- Process: Email Support Travel Domain
- Employment Type: 6-Month Contract (Renewable based on performance)
- Shift Timings:
- 7:00 AM 4:00 PM
- 4:30 PM 1:30 AM
- Both Shifts are Mandatory to follow
- Work Schedule: 5 Days Work a week from Office (Saturday & Sunday Fixed Off)
- Location: Airoli, Navi Mumbai
Salary & Benefits:
- Transport facility within 25 km radius ( Kalyan & Panvel within 1.5 KMS From Respective Stations
- Travel Allowance: 1,750 + 1,750 (both ways if not choosing cab Facility by Company)
- Opportunity to work on an international travel account
- Training and career growth opportunities
Why Join Sutherland Global Services?
- Fresher-friendly work environment
- Exposure to international customer support
- Fixed shifts with Saturday & Sunday Fixed off
- Growth opportunities in BPO & customer support roles
How to Apply:
Interested candidates can share their updated resume via WhatsApp.
HR Contact: Pournima
WhatsApp / Call: 9820190***
Important Notice:
Sutherland Global Services does not charge any fees for job opportunities.
If you encounter any suspicious activity, please report it to TA*******k@Su*************l.com.
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer SuccessRole: Customer Success AssociateEmployement Type: Walk-insContact Details:
Company: SutherlandLocation(s): Mumbai
Keyskills: Communication Skills Strong Communication Skills Spoken English Written Communication Verbal Communication Public Speaking Interpersonal Skills
Similar positions
Sutherland
Sutherland Established in 1986, Sutherland Global Services is a global provider of business process and technology management services. Sutherland offers an integrated portfolio of analytics-driven back-office and customer facing solutions that support the entire customer lifecycle. One of the l...
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in