DLS Case Manager - 12 Months Contract - Work from Home
- Amazon
- 2 - 7 years
- Bengaluru
- 3 days ago
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Job Description
*This role is for one year direct contract from Amazon
We are looking for a dynamic, organized self-starter to join our Recruiting Services organization in Bangalore location. Recruiting Services supports Amazon Talent Acquisition organizations with all administrative activities and recruiting coordination, globally. We are hiring LOA case Manager role for 12months direct contract for Voice role.
- Min of 2yrs in HR experience or Customer handling role
- Max CTC: 6.6LPA
- Should join in 15days or max 20days
- Shifts: Night shifts only
- Role: Voice support
- Graduation mandatory
- Job Type: Work from Home - VCC (Virtual contact center)- Limited VCC states
- Locations Available: Andhra Pradesh, Telangana, Karnataka, Tamilnadu, Maharashtra, Uttar Pradesh, Delhi, Punjab, Rajasthan, Kerala, West Bengal
If interested apply on the link & complete the assessment
https://amazonvirtualhiring.hirepro.in/v2/registration/incta/ju0f4/apply?job=58731&event=14917
About the team: At Amazon we believe that every day is still day one.We are working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you'd like to help the Disability Leave Services (DLS) team build a best-in-class professional services program to deliver leave of absence, disability and accommodation services to Amazon employees, applicants, job seekers and candidates globally, this is your chance to make history by joining the amazing Disability & Leave Services Team.The DLS Case Manager provides case management for all types of leave of absence and disability life events. The DLS Case Manager is highly skilled in answering questions, understanding the employees situation, applying the appropriate benefits, responding to changing circumstances and needs, and paves the way for a connected and trusted case management experience. Case Managers are the single point of contact for an employee throughout an entire leave of absence or disability event.This is an individual contribution (IC) role with no direct reports.
Key job responsibilities
- Initiate and respond to inquiries about leave and disability events, benefits, and options available to employees
- Serve as a point of contact for assigned employees to provide holistic case management services, including reviewing medical documentation to adjudicate leaves in compliance with the corresponding leave plans, federal and state laws and benefit plans as defined by Amazon Leverage duration guidelines, best practice tools and Amazon resources to support oversight of a leave event as appropriate
- Critically assess and adjust the case management plan to an employees changing needs
- Address and respond to sensitive situations
- Troubleshoot issues and seek to remove barriers before, during, or after a leave event
- Respond to employee impacting issues that may arise during the leave event and ensure the right communication occurs
- Identify and solve problems that may arise, sometimes with limited information
- Facilitate a smooth return to work and ramp-back plan for employees returning to the workplace
- Educate managers and business partners on employee concerns and needs prior to being off or returning back to work
- Communicate regular updates to employees and stakeholders both verbally and in writing Ensure compliance with standard work, federal/state regulations, and company policy Maintain system records to ensure accurate and timely information/documentation Consult, coordinate and partner with our third party administrator, HR, Safety, Legal, Payroll, Benefits, team members and other departments/systems as appropriate
- Other duties as assigned
Basic qualifications
- Bachelor's degree in business, HR, or a related field, or High school or equivalent
- 2+ Years of experience in customer service or Human Resource management or Case management or Leave & Disability management role
- Intermediate proficiency in MS Word, Excel and Outlook
Preferred qualifications
- Basic US legislation Leave of Absence, Disability and/or Accommodations knowledge, specifically ADA/ADAAA and FMLA
- Ability to apply critical thinking and identify issues for problem solving
- Ability to build strong relationships and influence others while working in a cross functional environment
- Strong time management and ownership of deliverables Strong & demonstrated communication skills - verbal as well as written Prior Leave and/or Accommodations experience, to include: previous work in a leave of absence and/or disability claim management role, with experience using case management systems, reviewing cases for eligibility, determining the appropriate leave and/or disability pay benefits that apply to a specific situation, and establishing/executing a case management plan.
- Experience providing guidance to employees or managers on leave of absence, disability plan, accommodation, human resources, benefits, or employee matters
- Experience working multiple projects or cases independently in environment with changing priorities
- Experience working with confidential information Amazon is an Equal Opportunity-Affirmative Action Employer Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation.
Domestic Relocation Provided: No
Shifts: Rotational (it is a 24*7 shift environment and shifts are rotational, changes based on business requirement)
Weekly Off: Rotational two consecutive day off (it is a 5-day working week with 2 consecutive days off. The off days may change every 3-4 months)Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
This position is for Recruiting Services, which comprises of scheduling and non-scheduling activities and has the following teams: Employee Referral Program, Students Program, Rehire Eligibility Talent Acquisition Operations, Candidate & Travel Expense Management, Internal Loops Scheduling, Online Assessments, and Phone Screens.
Amazon is seeking a delivery-oriented HRS Associate with 2+ years of HR experience to join our Recruiting Services team. This role will focus on working on non-scheduling activities like screening applications. The ideal candidate must have a proven record of managing high volume of data and an exceptional level of accuracy.
Key job responsibilities:
- Handle non-scheduling activities like Profile screening comparison and validation of profiles on different Recruiting services tool.
- Come up with process improvement ideas and participate in continuous improvement/Lean projects
- Maintaining highest quality and improving customer experience
- Address customers queries on a timely manner
- Adhere to process level SLAs
- Able to work on critical processes which needs dive deep and attention to details
- Proactive with deliverable and display Ownership
- Providing guidance and support with queries from team mates
Basic qualifications
- 6+ months of human resources experience
- 6+ months of Microsoft Office products and applications experience
- Experience in confidential environments
- Bachelor's degree is minimum
Preferred Qualifications:
- 1+ years of human resources experience
- 1+ years of customer service experience
- 1+ years of Microsoft Office products and applications experience
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Human ResourcesRole Category: Human Resources - OtherRole: Human Resources - OtherEmployement Type: ContractContact Details:
Company: AmazonLocation(s): Bengaluru
Keyskills: reviewing document Back Office Support Backend Operations Document Management Document Review Retention Management Back Office Customer Service Operations
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