Functional Consultant - Customer Support (Func)
- Icertis
- 2 - 7 years
- Pune
- 12 days ago
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Job Description
- Drive execution of ICERTIS product implementations for enterprise customers across industries in accordance with ICERTIS implementation methodology, within the bounds of agreed scope, schedule and effort.
- Conceptualize and formulate best of breed solutions in close collaboration with business that effectively address key implementation objectives.
- Drive requirement gathering, functional design and work closely with Engineering. Quality Assurance and Support across multiple engagements.
- Own system configuration and deployment activities across multiple engagements.
- Contribute towards internal consulting capability building within the Professional Services group.
- Drive execution of ICERTIS product implementations for enterprise customers across industries in accordance with ICERTIS implementation methodology, within the bounds of agreed scope, schedule and effort.
- Conceptualize and formulate best of breed solutions in close collaboration with business that effectively address key implementation objectives.
- Drive requirement gathering, functional design and work closely with Engineering. Quality Assurance and Support across multiple engagements.
- Own system configuration and deployment activities across multiple engagements.
- Contribute towards internal consulting capability building within the Professional Services group.
- 2 years prior experience in implementing Contract Management/Supply Chain applications is preferred.
- Experience in at least 3 full life cycle enterprise application implementations as a functional consultant, responsible for requirements gathering, functional design and system configuration.
- Quick and innovative thinking with the acumen to correctly interpret trends/patterns from available data and formulate effective actions in achieving stated objectives.
- Candidate must possess an engineering degree from a reputed institute. Having an MBA in a related field will be a distinct advantage.
- Excellent communication skills (written and oral) with good interpersonal skills and ability to develop and foster peer-to-peer relationships with client counterparts.
- 2 years prior experience in implementing Contract Management/Supply Chain applications is preferred.
- Experience in at least 3 full life cycle enterprise application implementations as a functional consultant, responsible for requirements gathering, functional design and system configuration.
- Quick and innovative thinking with the acumen to correctly interpret trends/patterns from available data and formulate effective actions in achieving stated objectives.
- Candidate must possess an engineering degree from a reputed institute. Having an MBA in a related field will be a distinct advantage.
- Excellent communication skills (written and oral) with good interpersonal skills and ability to develop and foster peer-to-peer relationships with client counterparts.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer Success, Service & Operations - OtherRole: Customer ServiceEmployement Type: Full timeContact Details:
Company: IcertisLocation(s): Pune+ View Contact
Keyskills: Supply chain Automation Interpersonal skills Manager Quality Assurance Compliance Contract management Consulting Deployment Customer support professional services
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Icertis
This is a manufacturing, Trading and Retail Sales Company.\r\nProducts: Door, Chokhat, Plywood, Board etc.
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